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Hotel Front Desk Representative

3 months ago

Brunswick, United States Five Rivers Management Full time
Job DescriptionJob Description

  • Part-time evenings and weekends
  • Utilize effective written and verbal communication skills to interact with other departments
  • Assist other employees in various assignments, including operating the courtesy van and assisting with breakfast, laundry, or housekeeping duties
  • Respond and follow up with guest needs, special requests, and complaints, as needed
  • Process guest invocations of 100% satisfaction guarantee
  • Smile, acknowledge, and greet guests at the front desk and other public areas  
  • Maintain room status inventory
Compensation:

$12.85 hourly

Responsibilities:

  • Process guest registrations, including the computation and collection of payment
  • Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures
  • Process guest reservations via telephone using the reservation process
  • Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
  • Send and receive telephone calls and facsimiles; sort incoming mail and messages
  • Assist with upkeep of cleanliness and organization of lobby and front desk area
  • Restock the mini-market as needed
  • Assist in filing and following up on work order process needs
  • Perform minor repairs
  • Perform other duties as assigned
  • Report and store lost-and-found items in accordance with hotel policy
Qualifications:

  • High school diploma or equivalent
  • Previous experience in the service industry is preferred but not required 
  • Must have open availability to work any shift assigned on evenings, weekends, and Holidays
  • Must be proficient in the use of common Windows-based programs
About Company

Five Rivers Management is unique, honest and fair. We take pride in providing a great experience for our customers and team members.