Customer Service Rep

3 months ago

Livonia, United States Republic National Distributing Company Full time

Republic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nation's largest wine and spirits wholesalers. Our success is grounded in our core values of Family, Service, Accountability, Honesty, and Professionalism. We offer a vibrant, inclusive culture and workplace experience for individuals who want a career that makes them feel accomplished and engaged. RNDC values the health and well-being of our associates, inside and outside the office, offering dynamic health and wellness benefits that supply exceptional care and value. RNDC is geared toward growing our footprint and our people. Join our team of energetic professionals who believe in many happy hours and are experts in our craft.

Summary

The Customer Service Representative will be responsible for handling customer service inquiries and problems via the telephone and recording consistent problem areas. May respond to e-mail inquiries. Customer service is the primary function but may include minimal selling or promotion of products or services. Calls are basic and routine. Uses a computerized system for tracking, information gathering, and/or troubleshooting. Requires limited knowledge of the organization, products, and/or services.

In this role, you will

  • Receive orders via telephone and fax from customers and sales personnel for manual entry into the order entry system.
  • Obtains management approval for orders on allocated or "Frozen" products.
  • Enters and tracks special type orders including pick-up & send, warehouse breakage, customer un-saleable and return authorizations.
  • Input changes submitted by CAMs for Sam's and Costco.
  • Input customer's "Hardcoding" for sales personnel.
  • Assist the Inventory Control manager with data entry on inventory counts.
  • Assist accounts receivable with updating expired permits, and verify customer release from states list filing and mail-outs (periodically).
  • Assist with the distribution of incoming mail
  • Functions as primary relief for the switchboard operator.
What you bring to RNDC

High school diploma: one to three months related experience, and/or training preferred; or equivalent combination of education and experience.

We are an Equal Opportunity employer.

What's in it for you
  • 401(k) with company matching
  • Medical, dental and vision benefits*
  • Generous paid time off program - work your way up to 5 weeks of PTO a year with the ability to carryover unused PTO
  • Paid volunteer time
  • Paid parental leave
  • Paid caregiver leave
  • Fertility benefits
  • Paid training
  • Company paid life insurance, short-term disability, and company-paid holidays
  • Associate resource groups, and diversity, equity, and inclusion programs available for all associates
*Participation in these programs are subject to applicable wait periods and all plan and program terms and eligibility
COVID-19 considerations:
We follow CDC Guidelines and have a fun and safe environment for our teams.

Bonus if you bring
  • Bachelor's degree
  • Previous experience in the Wine and Spirits industry
  • WSET certifications

Republic National Distributing Company and National Distributing Company are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.

RNDC is committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship. If you require an accommodation during the application or interview process, please click here.

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