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Customer Support

5 months ago

Huntington Beach, United States ResourceMFG Full time

summary Now Hiring for Customer Support Administrator in Lake Forest, CA $20ph-$25ph Scheduled: 8am-5pm ( onsite) Job Description: Maintains profitable and sustainable sales growth of all assigned accounts. Process orders from customers for full container loads and warehouse releases. Place orders to factory for batteries, labels, and all other material. Assist Sales Managers for inquiries on pricing, inventory, availability, and otherclient related requests. Coordinate with customer to create, update, and revise artwork percustomer specifications. Coordinate with warehouse and quality control departments to process orders. Process defective order claims, returns, and credits. Assigns goals to be met at specific time intervals. Ensures that clients know how to use the products and services and provides assistanceif necessary. Develops plans and implements strategies for all assigned accounts. Manages day-to-day client communications and relationships. Resolves customer concerns. Works with suppliers to expand opportunities for clients. Performs other duties as assigned or requested. *The Company reserves the right to add or change duties at any time required-skills: Requirement: Must possess the ability to identify sales opportunities and develop new accounts. Must possess the ability to meet sales goals for new and existing accounts. Must possess knowledge of products and underlying technology. Must possess effective time-management skills. Must be self-motivated and able to take initiative Must be comfortable working in a fast-paced, demanding environment. Must possess the ability to travel as required. Must possess the knowledge of principles and methods for showing, promotingand selling products and/or services. Must possess the knowledge of principles and processes for providing customerand personal services. Must possess basic knowledge of the language and terminologies used in thisoccupation. Must possess excellent written and verbal communication skills. Must possess excellent interpersonal skills