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Help Desk Support Technician
4 months ago
Twinn is seeking a seasoned Help Desk Support Tech to join their team in the Tyson's Corner area of Virginia.
Work schedule: M-F, 10am - 6pm.
*** TS/SCI w Poly needed to begin work.***
Experience providing Tier 1 and Tier 2 IT support on IT secure and unsecure systems and networks.
Experience interacting with service providers to resolve IT system, connectivity, and network issues.
Experience performing account administration and management actions such as on domain accounts, PKI certificates, enrollment databases, and RSA tokens.
Experience in providing IT software and hardware support such as server support, desktop support, account administration, data transfer support, and operating systems upgrades.
Experience performing data transfer requests.
Experience assisting with deploying COTS/GOTS applications.
Experience working across multiple organizations with competing priorities to resolve IT systems and networks issues.
Experience providing problem solutions to meet requirements while adhering to security policies and plans.
Experience providing support to IT environments to facilitate, enable, and drive IT system requirements to fruition.
Experience communicating complex technical concepts, requirements, and technical information to both technical and non-technical audiences.
Experience providing remote desktop support to resolve critical IT-related issues.
Experience answering users inquiries regarding computer software and hardware operation to resolve problems.
Experience using enterprise service tool(s) including, but not limited to, ServiceNow to document and track incident tickets.
Experience working in a team environment and with all levels of management.
