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Customer Service Order Entry Specialist

1 month ago


Skokie, United States Midland Manufacturing Full time

Job Description: Customer Service Order Entry Specialist at Midland Manufacturing , located in Skokie, IL , United States. This position is open to job seekers with a Bachelor's Degree . Job Responsibility: Midland Manufacturing, part of OPW, a Dover Company, is a leader in the rail tank car valves and fittings industry. Our innovative rail products are manufactured and engineered for the safe and efficient loading, transporting, and unloading of hazardous and non-hazardous bulk products. 1st shift M-F 8:00am-5:00 pm Must haves: Oracle Salesforce or similar with the ability to learn Fully Proficient in MS Office Applications (Excel, Word, PPT) Strong Customer Service Skills Attention to detail Overview: The Order Entry Specialist is responsible for accurately and efficiently processing customer orders and quotes. This position requires excellent customer service skills and attention to detail. The Order Entry Specialist will review customer orders to ensure accuracy and completeness, enter orders into the ERP system, provide follow-up on any discrepancies, and communicate via phone and email with the customer to obtain any needed information. Primary Responsibilities/Essential Responsibilities: Accurately input customer orders into the system Verify customer information and enter into the ERP system Answer customer inquiries about orders, products, and services Maintain accurate customer records Obtain and report on information from past orders Learn company products, applications, policies, and procedures as needed to support customers Ensure that all customer service-related paperwork is maintained in neat, accurate, and easily accessible files Other duties as assigned Qualifications/Requirements: At least two (2) years of job-related experience Experience in, or ability to learn Oracle Experience in, or ability to learn Salesforce Preferred Qualifications: Associate's Degree, or equivalent experience Knowledge of call center practices and processes Fully proficient in MS Office applications (Excel, Word, PPT) Physical Demands and Environmental Conditions: This position is performed primarily in an office environment with exposure to a manufacturing environment. May require a combination of sitting, standing, and walking. Job Type: Full-time Pay: $20.00 - $24.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Health insurance Paid time off Tuition reimbursement Vision insurance Schedule: 8 hour shift Day shift Monday to Friday Work Location: In person Keywords: Closed Date: 2024-08-30 #J-18808-Ljbffr