Warranty Representative II

4 weeks ago


Richardson, United States PrideStaff Full time

Warranty Representative

Our North Dallas client is a leading provider of air conditioning for commercial and residential customers.They are seeking to grow their Warranty teamThis is a long-term temporary role during the peak summer season.After training, Fridays are remote (yay)

Job Responsibilities:

  • Handle incoming calls from customers regarding product warranty issues in a polite, helpful manner
  • Verify warranty coverage and friendly troubleshoot any questions about warranty policies
  • Efficiently process warranty claims and coordinate necessary product repairs or replacements
  • Resolve customer concerns, provide status updates on claims, and ensure overall satisfaction

Skills Required:
  • Minimum of 3 years in a customer service role
  • Excellent communication and customer service abilities
  • Strong problem-solving aptitude
  • Attention to detail and organizational skills
  • Proficiency with computers and typical software programs
  • Ability to methodically solve complicated problems
  • Capacity to juggle multiple tasks and perform well under pressure
  • Basic familiarity with product warranties and claims handling procedures

Benefits: PrideStaff offers a competitive benefits package including comprehensive medical benefits, a supportive workplace community, career advancement resources and connections to premier employers throughout the North Dallas region.
Compensation / Pay Rate (Up to): $20.00 - $22.00 Per Hour

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