Warranty Representative

1 month ago

Richardson, United States Randstad USA Full time
Under general supervision, evaluates and processes warranty claims. Supports dealers and homeowners by phone and e-mail. Provides customer service for questions related to warranty and product registration. Provides technical support for online tools to track warranty claims and product registration. Reviews warranty claims. Resolves most non-standard warranty items independently. Refers highly unusual situations to higher authority for review and reconciliation. Requires a high school diploma or an equivalent combination of education and experience. Requires at least 2 years related experience. Excellent written and verbal communication skills. Requires a working knowledge of products and parts. Must have developing knowledge of warranty review processes. Ability to navigate SAP, Salesforce and other relevant applications.  

salary: $21 - $22 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: Bachelors

Responsibilities

  • Services to warranty and product registration, handle warranty claims.
  • Run reports
  • Attend to incoming phone calls
  • Work on claims - will need excellent written and verbal skills
  • Ability to deal with upset customers, and customers with claims that were declined

    Skills
  • Customer Service
  • SAP
  • Claims
    Qualifications
  • Years of experience: 1 year
  • Experience level: Entry Level
    Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

    Applications accepted on ongoing basis until filled.

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