Warranty Rep II

1 month ago

Richardson, United States Staff Perm Full time

Warranty Rep

In this role you will be evaluating, and processing warranty claims with the commercial and/or residential HVAC customers. Work with a team of 10 reps to handle claims from US, Canada and the Caribbean to facilitate warranty claims. Could be dealing with upset customers, and customers with claims that were declined so good Customer Service experience is needed. Call center background would be a positive. Company will train on using the software systems. SAP and Excel knowledge is a preference.

LOCATION: Richardson, TX 75081
POSITION: Right to Hire
SCHEDULE: 8am to 5pm
PAY: 22.00hr
BENEFITS: Healthcare, Dental, Vision, Term Life, Short Term Disability etc.

  • Provide customer service to warranty and product registration
  • Handle warranty claims.
  • Run reports
  • Half the time on phones
  • Half the time on claims - should have excellent written and verbal skills
  • Under general supervision, evaluates and processes warranty claims.
  • Supports dealers and homeowners by phone and e-mail.
  • Provides customer service for questions related to warranty and product registration.
  • Provides technical support for online tools to track warranty claims and product registration.
  • Reviews warranty claims. Resolves most non-standard warranty items independently.
  • bility to navigate SAP, Salesforce and other relevant applications.
  • Under general supervision, evaluates and processes warranty claims.
  • Supports dealers and homeowners by phone and e-mail.
  • Provides customer service for questions related to warranty and product registration.
  • Provides technical support for online tools to track warranty claims and product registration.
  • Reviews warranty claims. Resolves most non-standard warranty items independently.
  • Refers highly unusual situations to higher authority for review and reconciliation.

About Staff Perm
Staff Perm is an Award Winning and Certified Small Business Enterprise that is BBB Accredited utilizing a staff with over 20 years of staffing and placement experience to simplify the employee recruitment process.
7214 S State Hwy 78 Suite #1, Sachse, TX 75048 www.staffperm.com

Fully Onsite training from 8-5:30 for two + weeks depending on the class
Monday through Thursday on site, Friday remote- two shifts available 8-5 or 6:45AM - 3:45 PM - must be flexible but if only one can be accommodated, please add comment in Fieldglass so we can review

Long term temporary job - if open headcount opens to hire perm, they could convert but should not be promised

Responsibilities: Warranty Rep - customer services to warranty and product registration, handle warranty claims.
Run reports
Half the time on phones
Half the time on claims - should have excellent written and verbal skills

Could be dealing with upset customers, and customers with claims that were declined

Team of 10 currently, handle claims from US, Canada and Caribbean

Soft skills - Personality - Goal oriented- go getters, love to learn, ask questions, think outside of the box

Hospitality backgrounds, food service backgrounds, ideal resume will show positions that had metrics (Wait staff and #of tables assigned etc)

Customer service experience, call center would be a positive, can train the software, SAP and excel knowledge is a preference

Under general supervision, evaluates and processes warranty claims. Supports dealers and homeowners by phone and e-mail. Provides customer service for questions related to warranty and product registration. Provides technical support for online tools to track warranty claims and product registration. Reviews warranty claims. Resolves most non-standard warranty items independently. Refers highly unusual situations to higher authority for review and reconciliation. Requires a high school diploma or an equivalent combination of education and experience. Requires at least 2 years related experience. Excellent written and verbal communication skills. Requires a working knowledge of products and parts. Must have developing knowledge of warranty review processes. Ability to navigate SAP, Salesforce and other relevant applications.

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