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Customer Service Representative

2 months ago


Pleasanton, United States GTT Full time

Customer Service Representative Contract Duration 12 months Pay rate up to $22/hr Job Responsibilities: Maintain a customer base in the Remote Patient Monitoring platform. Accountable for VW enrollment calls and equipment training/setup. Accountable for Compliance follow-up. Conduct customer monthly calls Place supply and Equipment orders Follow up with Vendors as necessary. Ability to work reports and follow through on orders placed. Ordering, Shipping, Confirmation of Delivery, and RMA if needed. Perform outbound calls to customers to notify them of shipping issues such as a delay or missing information. Resolve or report any problems that may occur. Assist with the implementation of workflow productivity improvements. Follow all regulatory policies and procedures, privacy, and security standards in accordance with Government agencies to include HIPAA requirements. Understand and adhere to all business processes and procedures. Maintain a culture of accountability. Adhere to the department metric standards set by your supervisor or manager. Basic Qualifications Minimum of One year of Customer Service experience MS Office knowledge Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks Preferred Qualifications Associate degree or equivalent work history Some data processing experience is preferred. Spanish Speaking is Preferred but not required. Previous experience/knowledge with Apple products is also helpful in this role. Competencies Excellent interpersonal and phone etiquette skills Detail & Team Oriented Professional communication Skills Excellent Time Management Skills Ability to multitask Notes: This position works out of our Livermore, CA location Benefits: Medical, Vision, and Dental Insurance Plans 401k Retirement Fund About The Company: Our client is a globally diversified healthcare company with a central purpose to help people live their healthiest possible lives. They offer a broad portfolio of market-leading products that align with favorable long-term healthcare trends in both developed and developing markets. Working with this company, you'll tackle a wide array of problems including some of the world's greatest healthcare challenges while experiencing myriad cultures, geographies, and technologies. They are creating the future of healthcare through life-changing technologies and products that make you healthier and stronger, quickly identify when you have a medical need, and treat conditions to help you get back to doing what you love. It serves people in more than 160 countries with leading medical devices, diagnostics, nutrition products, and branded generic medicines. If you are looking for a great company to work for, look no further because our client has received an average of a four-star rating from its thousands of employees who have written positive reviews on Glassdoor and Indeed. gttnonit LI-DNP 24-08022