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Customer Success Manager

4 months ago

Oakbrook Terrace, United States Community Brands Full time

Overview We are seeking a Customer Success Manager to join our growing team. Preference will be given if you can work in the Oakbrook Terrace, Il. office

Position Overview

A Customer Success Manager will proactively manage a portfolio of customers by helping them meet/exceed/grow fundraising goals while maintaining on-time subscription renewals. The right candidate will be able to understand customer needs and priorities to ensure adoption and maximize optimization of the year-round platform for fundraising campaigns. In this role you will be the voice of the customer and an advocate to improve the product and processes to increase customer engagement and retention.

GiveSmart

GiveSmart is a mobile bidding, fundraising, event management, and donor management software. Our mission is to help nonprofits, schools, and foundations reach their fundraising goals while creating an engaging, exciting, and easy giving experience for their donors. All. Year. Round. GiveSmart has helped our partners raise over $6 billion. Learn more at givesmart.com.

Responsibilities & Qualifications A Day in the Life

• Develop and maintain strong client relationship throughout the customer lifecycle

• Continuous learning mindset - (platform and tools) to become the SME• Share best practices and solutions with clients• Deliver excellent customer service, ensuring any concerns/complaints are dealt with and responded to with a sense of urgency and sincere desire to help

• Lessons learned are identified and shared with the relevant teams• Engage with customer to promote software adoption and onboarding strategies• Provides renewal sales quotes and responds to requests for proposals• Develop new revenue through product and service upgrades • Manage all aspects of assigned book of business

We are looking for someone who brings

2 + years of customer success experience managing a book of business

Bachelors Degree or equivalent experience

The drive to find solutions using analytical and problem solving skills

2 + years of full cycle sales experience and related closing experience

Proven success with meeting/exceeding KPIs and Quotas

The ability to handle multiple priorities and deadlines simultaneously

Proficiency with Office 365 - Microsoft Word, Excel, PowerPoint, Outlook

A demonstrated ability to learn and understand basic office software applications

The highest level of professional communication (verbal and written)

Meticulous organization skills, documentation, and follow-up

A proven ability to build trusting and long term relationships

The ability and motivation to work independently as well as to work easily within a team.

The ability to thrive within a fast-paced, deadline-driven environment

Strong client focus with exceptional collaborative and influencing skills

The ability to work in the Greater Chicago area office

We will consider it a bonus if you have:

* Salesforce.com experience

*Knowledge/experience working with our GiveSmart product

Total Rewards Accommodations

Community Brands welcomes and encourages applications from people with disabilities.

Reasonable accommodations are available, on request, for candidates taking part in all aspects of the selection process.

About Us

Community Brands – leveling the playing field between for-profits and purpose-driven organizations

Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success.

Why work here?

Good People, Doing Good Things : Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.

Medical, Dental & Vision Benefits

401(k) Savings Plan & Company Match

Flexible Planned Paid Time Off

Generous Sick Leave

Casual Environment

Purpose-Driven Culture

Work-Life Balance

Passionate About Community Involvement

Company Paid Parental Leave

Company Paid Short Term Disability

Remote Flexibility

Community Brands actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity and eligibility to work in the United States (without sponsorship) and to complete the required employment eligibility verification form upon hire.

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