FT Customer Service Leader

4 months ago

Mebane, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 268796_external_USA-NC-Mebane
Address: USA-NC-Mebane-630 N First Street
Store Code: Store 02590 Front End (7234420)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Avoid personal conversations with other associates when customers are present
•Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•Ensure work station and front end area of the store has a neat and clean presentation
•Maintains proper knowledge of all sales associate register functions and Front End accounting services
•Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•Performs the task of the customer lead as needed to ensure service standards are maintained
•Maintain alertness and calls for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Adhere to all company guidelines, policies and standard practices
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer based training (CBT) and training aid courses
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • FT Assistant Manager Customer Service

    2 weeks ago

    Mebane, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 309440_external_USA-NC-Mebane Address: USA-NC-Mebane-630 N First Street Store Code: Store 02590 Front End (7234420) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...

  • FT Assistant Manager Customer Service

    2 weeks ago

    Mebane, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 309440_external_USA-NC-Mebane Address: USA-NC-Mebane-630 N First Street Store Code: Store 02590 Front End (7234420) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...

  • Front End Associate Leader

    2 weeks ago

    Mebane, North Carolina, United States Food Lion Full time

    Front End Associate LeaderAn estimated salary of $15.50/hour - $20.00/hour, depending on experience and location, is available for this position.About the Position:This front end associate leader role involves leading Food Lion's front-end team, ensuring excellent customer service, and supporting store operations.Main Responsibilities:Lead the front-end team...

  • Customer Service

    7 months ago

    Mebane, United States Taco Bell Full time

    The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you apply? Free Meals during your shiftFlexible SchedulingFun Work EnvironmentPaid TrainingAdvancement OpportunitiesCompetitive PayGED/Scholarship OpportunitiesRetail...

  • Customer Service Associate

    5 days ago

    Mebane, North Carolina, United States Armacell Full time

    Armacell, a leading global provider of insulation and foam solutions, is seeking a highly skilled Customer Service Representative to join our team. With a strong focus on customer satisfaction, this role will play a key part in ensuring timely and accurate order processing, sales service, and information feedback to both internal and external customers.About...

  • Customer Service Professional

    2 weeks ago

    Mebane, North Carolina, United States CAMBRO Services Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Cambro Manufacturing. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers via phone, email, and live chat.Responsibilities:Provide timely and effective resolutions to customer inquiries and...

  • Customer Service Representative

    2 weeks ago

    Mebane, United States Cambro Full time

    WORK SHIFT:First Shift (United States of America)JOB DESCRIPTION:Provide excellent service to our customers utilizing phone, email, and live chat. Demonstrate initiative and use of good customer service skills to provide excellent customer support on every interaction.ESSENTIAL JOB FUNCTIONSProfessionally answer customer calls, emails and chat requests...

  • Customer Service Representative

    2 weeks ago

    Mebane, United States Cambro Full time

    WORK SHIFT:First Shift (United States of America)JOB DESCRIPTION:Provide excellent service to our customers utilizing phone, email, and live chat. Demonstrate initiative and use of good customer service skills to provide excellent customer support on every interaction.ESSENTIAL JOB FUNCTIONSProfessionally answer customer calls, emails and chat requests...

  • Customer Service Liaison

    5 days ago

    Mebane, North Carolina, United States CAMBRO Services Full time

    Job Description">Key Responsibilities:Deliver exceptional service to customers via phone, email, and live chat.Provide solutions to customer inquiries and resolve issues in a timely manner.Utilize Salesforce Service Cloud to manage customer interactions and communicate effectively with team members. Requirements:High school diploma or equivalent and 2-5...

  • Customer Service Representative

    3 months ago

    Mebane, United States Cambro Manufacturing Full time

    WORK SHIFT: First Shift (United States of America) JOB DESCRIPTION: Provide excellent service to our customers utilizing phone, email, and live chat. Demonstrate initiative and use of good customer service skills to provide excellent customer support on every interaction. ESSENTIAL JOB FUNCTIONS Professionally answer customer calls, emails and chat requests...

  • Customer Service Representative

    2 weeks ago

    Mebane, United States AKG of America Full time

    Join our team at a 100+ year-old, privately owned manufacturing company thriving in the heat exchanger industry. We are growing and seeking motivated, results-driven individuals looking to build a lasting career with us.Why You’ll Love Working HereOpportunities for internal promotions and professional growthComprehensive health, dental, and vision...

  • Customer Service Representative

    1 week ago

    Mebane, United States AKG of America Full time

    Join our team at a 100+ year-old, privately owned manufacturing company thriving in the heat exchanger industry. We are growing and seeking motivated, results-driven individuals looking to build a lasting career with us. Why Youll Love Working Here Opportunities for internal promotions and professional growth Comprehensive health, dental, and vision...

  • Customer Service Associate

    2 weeks ago

    Mebane, North Carolina, United States Carter'sOshKosh Full time

    Carter's is a leading retailer of children's apparel, offering a wide range of styles and sizes for babies and kids. As a Sales Associate, you'll play a key role in bringing our brand to life for customers, providing personalized service and ensuring they find the perfect products for their needs.With an estimated salary of $14-$17 per hour, depending on...

  • Customer Service Representative

    2 weeks ago

    Mebane, North Carolina, United States Rack Room Shoes Full time

    Work as a Sales Associate at Rack Room Shoes and enjoy a fun and dynamic work environment. As a Sales Associate, you will be responsible for delivering exceptional customer service, maintaining store appearance, and achieving sales goals. Responsibilities:Assist customers with finding the right products and answer questions about features and...

  • Customer Service Ambassador

    2 weeks ago

    Mebane, North Carolina, United States Palmetto Moon Full time

    Palmetto Moon is a rapidly growing specialty retailer with a passion for celebrating the Southern lifestyle.About the RoleWe are seeking a highly skilled and customer-focused Sales Associate to join our team. As a key member of our sales floor team, you will be responsible for delivering an exceptional customer experience and driving sales growth.Key...

  • Customer Service Representative

    2 weeks ago

    Mebane, North Carolina, United States Spirit Halloween Full time

    Spirit Halloween is seeking a Customer Service Representative to join our team. The estimated salary for this role is $25,000 - $35,000 per year.Job DescriptionWe are looking for a Sales Team Member who can provide excellent customer service and build sales through knowledge of store products. Key responsibilities include:Acknowledge all guests through a...

  • Customer Service Rep

    4 months ago

    Mebane, United States Domino's Pizza LLC Full time

    We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the...

  • Customer Service Support Specialist

    5 days ago

    Mebane, North Carolina, United States CAMBRO Services Full time

    About the RoleWe are seeking a skilled Customer Service Support Specialist to join our team at CAMBRO Services. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our clients. The successful candidate will have excellent communication skills, both written and verbal, and be able to work in...

  • Customer Service Associate

    1 week ago

    Mebane, North Carolina, United States Walmart Full time

    E-commerce Customer Service RepresentativeWe are looking for a highly motivated and customer-focused individual to join our e-commerce team as an E-commerce Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, addressing customer inquiries, and ensuring customer satisfaction.Estimated Salary:...

  • AKG of America | Customer Service Representative

    2 weeks ago

    mebane, United States AKG of America Full time

    Join our team at a 100+ year-old, privately owned manufacturing company thriving in the heat exchanger industry. We are growing and seeking motivated, results-driven individuals looking to build a lasting career with us.Why You’ll Love Working HereOpportunities for internal promotions and professional growthComprehensive health, dental, and vision...