Customer Service Representative

1 day ago

Mebane, United States AKG of America Full time

Join our team at a 100+ year-old, privately owned manufacturing company thriving in the heat exchanger industry. We are growing and seeking motivated, results-driven individuals looking to build a lasting career with us.

Why Youll Love Working Here

  • Opportunities for internal promotions and professional growth
  • Comprehensive health, dental, and vision benefits
  • Competitive compensation and matched 401(k) plan
  • Free LTD, STD, and life insurance
  • Regular employee appreciation events and an onsite health clinic
  • Entry-level training to build your skills and long-term career

Job Summary

We are searching for a driven and passionate Customer Service Representative to join our team in Mebane, NC. In this role, youll gain valuable experience in the customer service field while building meaningful connections with AKGs customers. This full-time, office-based position involves handling a variety of customer interactions, including order processing, managing changes and cancellations, and providing detailed updates. Youll collaborate closely with other departments, such as production and shipping, to fulfill customer needs and contribute to company goals.

Shift: Monday - Friday, 8:00 AM to 5:00 PM

Minimum Qualifications

  • Two (2) year associate degree OR three (3) years of prior work experience as a Customer Service Coordinator
  • One (1) year of SAP experience
  • Three (3) years of customer service and sales experience or support within cross-functional teams

Knowledge, Skills, and Abilities

  • Proficient in various computer programs
  • Strong attention to detail
  • Ability to complete tasks in a timely manner
  • Effective multitasking skills
  • Preferred prior experience with SAP

Essential Functions

  • Receive and process customer requests for price quotations, purchase orders, order changes, adjustments, and cancellations
  • Build and maintain rapport with customers, delivering the best possible service
  • Use computer systems, including SAP, to retrieve and update customer information, stock statuses, and order details
  • Communicate updates and resolve inquiries related to purchase orders, stock availability, and deliveries
  • Assist sales engineers and customers with their needs
  • Collaborate with production and shipping teams to coordinate delivery information and shipments
  • Manage and revise customer information in SAP and customer portals
  • Process and send customer acknowledgments, terms, and conditions, and prepare credit/debit memos for invoices
  • Maintain files of active orders, documenting changes, schedules, partial shipments, and credit adjustments
  • Attend customer account meetings as needed
  • Adhere to all policies and procedures outlined in AKGs Environmental Management System (EMS)
  • Regular, reliable physical attendance is required

Physical Demands

  • Must be able to sit (70%), stand (20%), and walk (10%) of the time
  • Must be able to lift up to 20 lbs. (5%)

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the position. All employees may have other duties assigned at any time.

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