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Customer Service Representative
2 months ago
Level
Entry
Job Location
HB CEN - CENTRALIA, MO
Position Type
Part Time
Education Level
High School
Travel Percentage
Negligible
Job Shift
Day
Job Category
Customer Service
Description
Duties & Responsibilities:
After successful knowledge of the following Level 1 tasks:
•Receives and verifies cash from customers and follows all cash handling procedures
•Accurately reconciles cash drawer daily including scanning of all images
•Processes customer transactions: Loan payments, deposits, withdrawals, cash checks, and monetary instruments.
•Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed.
•Understands and is able to Navigate NuPoint Core System
•Navigates the S drive according to job duties
•Accurately process savings bonds for redemption
•Processes cash advances
•Able to accurately complete a check order form
•Effectively demonstrate digital solutions to customers or potential customers
•Understand and operate technically advanced banking equipment such as cash recyclers and coin counters as available in your branch.
•Basic knowledge and navigation skills of Internet banking and Mobile App
•Basic digital equipment knowledge
•Annually participate in Robbery/Security training
•Read and attest to both the Employee Handbook and the Business Continuity Plan
•Complete mandatory online training course
Qualifications
Requirements:
•High School Diploma/GED or related experience.
•Strong communications (written and verbal), customer skills, & interpersonal skills
•Strong computer skills
•Proficient with PC based teller software or willingness to learn
•Be able to operate email
