Customer Service Representative
4 weeks ago
Position at Cascade West Veterinary Hospital
Cascade West Veterinary Hospital is looking for a Client Service Representative to join our wonderful team Cascade West is a well-established mixed animal hospital located in beautiful Centralia, WA.
Ideal candidate:
- Possesses exceptional customer service skills.
- Ability to multi-task.
- Proactive team player.
- Strong verbal and written communication skills.
- Possesses a positive attitude and emotional intelligence.
- Interested in learning and growing with our company.
- Ability to be flexible with scheduling which may include weekends and holidays.
- Familiar with Ezyvet practice management software is a definite plus.
- Ability to remain calm and professional in challenging situations.
- Minimum 1 to 2 years experience in a veterinary setting or a front desk position.
- Greeting clients and patients.
- Handling multiple busy phone lines.
- Scheduling appointments and surgeries.
- Process transactions.
- Obtain patient histories.
- Client education.
- Assist in maintaining the cleanliness of our hospital.
- Computer experience is required.
- Ability to multi-task and be proactive with problem resolution suggestions.
- Critical thinking skills.
- Ability to triage, prioritize, and possess excellent time management skills.
- Close attention to detail is crucial.
- Ability to communicate with staff and clients in a professional and respectful manner
We invest heavily in our employees' long-term growth and happiness. We offer a wonderful benefits package including:
- 2 weeks paid time off
- 90% of health care premium covered
- Flexible spending account for dependent care costs
- Vision and Dental insurance benefits
- Life insurance
- Short and long-term disability plan options (buy-up)
- Critical Illness, Accident and Cancer benefits (buy-up)
- Employee Assistance Program
- Legal assistance through LegalShield (buy-up)
- Pet Insurance discount through Trupanion
- Generous Veterinary pet discount at all Pathway Vet Alliance hospitals
- 401(k) retirement savings
Apply today We look forward to hearing from you
Compensation negotiable based on credentials and experience with a hourly pay rate starting at $16 - $18 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
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