Customer Service Representative

4 weeks ago


Centralia, United States Cascade West Veterinary Hospital Full time
Description

Position at Cascade West Veterinary Hospital

Cascade West Veterinary Hospital is looking for a Client Service Representative to join our wonderful team Cascade West is a well-established mixed animal hospital located in beautiful Centralia, WA.

Ideal candidate:
  • Possesses exceptional customer service skills.
  • Ability to multi-task.
  • Proactive team player.
  • Strong verbal and written communication skills.
  • Possesses a positive attitude and emotional intelligence.
  • Interested in learning and growing with our company.
  • Ability to be flexible with scheduling which may include weekends and holidays.
  • Familiar with Ezyvet practice management software is a definite plus.
  • Ability to remain calm and professional in challenging situations.
  • Minimum 1 to 2 years experience in a veterinary setting or a front desk position.
Job responsibilities include, but not limited to:
  • Greeting clients and patients.
  • Handling multiple busy phone lines.
  • Scheduling appointments and surgeries.
  • Process transactions.
  • Obtain patient histories.
  • Client education.
  • Assist in maintaining the cleanliness of our hospital.
Knowledge, Skills, and Abilities:
  • Computer experience is required.
  • Ability to multi-task and be proactive with problem resolution suggestions.
  • Critical thinking skills.
  • Ability to triage, prioritize, and possess excellent time management skills.
  • Close attention to detail is crucial.
  • Ability to communicate with staff and clients in a professional and respectful manner
We are committed to providing the highest quality of care to our patients and superior customer service to their owners. We have a wonderful team that works well with one another. We are seeking an exceptional candidate that fits well into our practice.

We invest heavily in our employees' long-term growth and happiness. We offer a wonderful benefits package including:
  • 2 weeks paid time off
  • 90% of health care premium covered
  • Flexible spending account for dependent care costs
  • Vision and Dental insurance benefits
  • Life insurance
  • Short and long-term disability plan options (buy-up)
  • Critical Illness, Accident and Cancer benefits (buy-up)
  • Employee Assistance Program
  • Legal assistance through LegalShield (buy-up)
  • Pet Insurance discount through Trupanion
  • Generous Veterinary pet discount at all Pathway Vet Alliance hospitals
  • 401(k) retirement savings

Apply today We look forward to hearing from you

Compensation negotiable based on credentials and experience with a hourly pay rate starting at $16 - $18 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

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