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Customer Service Associate

2 months ago

Centralia, Washington, United States Great Wolf Lodge Full time

Compensation:
$16.78 per hour

At Great Wolf Lodge, the Customer Service Associate plays a vital role in creating memorable experiences for guests by facilitating the sale of merchandise and various products. This position involves guiding customers while managing the cash register, processing transactions, handling returns, and reconciling the register at the end of the day.

Become Part of Our Team:

Advance Your Career:
A fantastic opportunity to begin or elevate your career through cross-training, scholarship opportunities, and talent development initiatives at all levels.

Exclusive Benefits:
Enjoy unique perks for yourself, your family, and friends, including discounted vacations and employee referral bonuses.

Learn While You Work:
Access Great Wolf University for on-the-job training, functional skills, and leadership development.

Focus on Your Well-Being:
We provide flexible scheduling, a comprehensive wellness program, and support through our Employee Assistance Program and Employee Relief Fund.

Embrace Diversity:
Join a team that celebrates diversity and inclusion through initiatives that ensure everyone feels valued and recognized.

Employee Benefits:

Medical, Dental, and Vision insurance
Health savings account
Telehealth services
Life insurance
401K with employer matching
Paid time off
Paid parental leave

Key Responsibilities:
- Engage with guests to assist in their purchasing choices
- Deliver exceptional customer service and promote suggestive selling
- Ensure daily operations of the retail space comply with procedural guidelines
- Assist in merchandising tasks, including display setup, inventory management, stocking, and pricing
- Handle cash transactions, including operating the point-of-sale (POS) system and daily financial reporting
- Maintain the retail area to the highest standards of cleanliness and presentation
- Support other retail locations as required

Basic Qualifications & Skills:
- Some High School education or equivalent
- Flexibility in scheduling based on business needs
- Basic math skills for handling transactions
- Proven customer service and communication abilities; capable of reading and interpreting English manuals related to safety and operations
- Successful completion of a background check and drug screening.

Preferred Qualifications & Attributes:
- Previous experience showcasing strong customer service skills
- Ability to manage multiple tasks and prioritize effectively with minimal supervision
- Experience with cash handling and Point of Sale systems
- Strong teamwork capabilities
- Enthusiastic and energetic demeanor

Physical Requirements:
- Ability to lift up to 30 lbs.
- Capable of sitting and/or standing for extended periods
- Able to bend, stretch, and twist as needed.