Patient Access Representative Lead

4 weeks ago

Carmel, United States Urology of Indiana Full time
About the Role

The Patient Access Representative lead will act as a liaison between the Patient Access Rep and staff. To receive all patients in a kind and caring manner and to ensure that the day-to-day operations of the front office are completed.

What You'll Be Doing

  • Make eye contact with and greet all patients & visitors in a kind, enthusiastic, and helpful manner. Ask patients to sign in upon arrival and obtain any information as required. Advise patients of any delay and the time involved. *
  • Assist in the training of new hires.
  • Maintain communication with the clinical area to maintain appropriate patient flow and to update waiting patients.
  • Communicate policy & procedures.
  • Copy, scan, and verify patients' insurance cards & photo id. Verify insurance eligibility and enter insurance information correctly.
  • Verify the current signature on file and obtain an updated signature as needed. *
  • Confirm with the patient regarding the need for a referral. Have the patient contact their PCP if the referral has not arrived. *
  • Verify completion of new patient paperwork and scan into EHR timely
  • Print and distribute a daily patient list at the end of the day and an updated list each morning. *
  • Review Provider office notes & schedule follow-up appointments and medical tests, including imaging tests & labs as needed. *
  • Send a Task to the precertification team for any scheduled procedures or injections.
  • Collect any co-payment, UOI-mandated service fee, and/ or guarantor balance due. Thank the patient for choosing UOI and ask "Is there anything else I can do for you?*
What We Expect from You
  • High School Graduate or GED equivalent
  • Organizational skills training preferred
  • Computer courses preferred
  • Organizational Skills Training preferred
  • 2 years of previous experience in a medical office setting preferred
  • 2-3 years experience working in a business office
  • 2-3 years of supervisory experience
  • Previous experience with multi-phone lines


Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have thorough knowledge in computer information systems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Travel

Travel is primarily local during the business day.

What We are Offer You

At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here "Every Family Matters"

Compassion

Make Someone's Day
Collaboration

Achieve Possibilities Together
Respect

Treat people with dignity
Accountability

Do the right thing

Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.

About US Urology Partners

U.S. Urology Partners is one of the nation's largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.

U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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