Senior Partner Success Manager
2 weeks ago
Stride Funding is a venture-backed, mission-driven startup transforming access to education and career pathways. We're revolutionizing how employers attract and retain critical talent while addressing the student debt crisis. (Yep, we think BIG.) Our innovative platform connects employers, educational institutions, and diverse talent to drive mutual benefit-using accessible education financing as the thread. We're more than a fintech; we're a catalyst for economic mobility.
Recognized as a Forbes Fintech 50 company, a portfolio company of SHRM (Society of Human Resource Management-the largest HR organization), and named "Startup of the Year" by StartUp Boston, Stride is dedicated to social impact and innovation. We're reshaping the future of the workforce one opportunity at a time. Join us in empowering learners and unlocking fulfilling careers that drive positive change in their communities and beyond.
What we need: As a Partner Success Manager, you will play a critical role in fostering and maintaining strong relationships with our enterprise clients. Your primary responsibility will be to ensure client satisfaction, retention, and growth by providing top-tier support and strategic solutions. You will act as a trusted advisor to help our clients successfully fill and retain key roles within their organizations, thereby driving their success and ours.
What you will do:
- Serve as the main point of contact for assigned enterprise accounts, ensuring consistent and effective communication.
- Develop a deep understanding of clients' needs, objectives, and challenges, and provide tailored recommendations to meet their goals.
- Ensure client satisfaction through timely and effective support, addressing any issues that arise promptly and professionally.
- Monitor and analyze client performance metrics to identify areas for improvement and proactively address them.
- Collaborate with internal teams to design and deliver customized solutions that align with client objectives.
- Conduct regular check-ins and business reviews with clients to assess their success and make strategic recommendations.
- Identify opportunities for upselling and cross-selling additional services to enhance client value and drive revenue growth.
- Track and report on key performance indicators (KPIs) related to client success, providing insights to internal stakeholders.
- Manage client renewals, focusing on reducing churn rates and ensuring long-term client retention.
- Maintain accurate records of all client interactions, activities, and progress in CRM software.
- Bachelor's degree in Business, Marketing, or a related field.
- 6+ years of proven experience in customer success, account management, or a similar role, preferably within a B2B environment.
- Experience working with executives
- Excellent communication, interpersonal, and relationship-building skills.
- Strong problem-solving and analytical abilities, with a focus on delivering solutions that drive client success.
- Proficiency in CRM software and other relevant tools, with the ability to learn new systems quickly.
- Knowledge of the healthcare industry and talent recruitment processes is a plus.
- Ability to work independently as well as collaboratively within a team.
- High level of empathy, customer focus, and a passion for helping clients succeed.
- Strong organizational and project management skills, with the ability to manage multiple priorities effectively.
- Competitive cash and equity compensation
- Health benefits (health, dental, & vision)
- 401k
- Commuter benefits
- Flexible PTO policy
- Opportunities to grow and perform in a fast-paced environment alongside a stellar team.
If you are a highly driven individual with a passion for technology, and you thrive in a dynamic and fast-paced environment, we want to hear from you Join us in revolutionizing the workforce solution industry and making a meaningful impact on businesses worldwide. Apply now to be a part of our growing team
We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. Stride is an equal opportunity employer and prohibits discrimination and harassment of any kind. We embrace diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
-
Senior Partner Success Manager
4 days ago
Boston, United States CLASP Full timeAbout Us Clasp (formerly Stride Funding) is venture-based, mission-driven fintech headquartered in Boston, MA. We're revolutionizing how employers attract and retain critical talent in hard-to-hire fields while addressing the student debt crisis. (Yep, we think BIG.) Our innovative platform connects employers, educational institutions, and diverse talent to...
-
Senior Partner Manager
2 days ago
Boston, New York, United States Enable International Full timeAbout Enable InternationalAt Enable International, we're revolutionizing the way companies manage their trading relationships. Our innovative rebate management software is transforming the supply chain ecosystem, and we're looking for a talented Senior Partner Manager to join our team.Job SummaryWe're seeking a seasoned sales professional with a proven track...
-
Senior Customer Success Manager
3 days ago
Boston, Massachusetts, United States OfferFit Full timeJob Title: Senior Customer Success Manager, Pacific Time ZoneAt OfferFit, we're seeking a highly skilled Senior Customer Success Manager to join our growing team. As a critical individual contributor, you will play a key role in ensuring our customers achieve high success with our product.Key Responsibilities:Collaborate closely with internal and external...
-
Senior Partner Enablement Manager
3 months ago
Boston, United States Snyk Full timeJob DescriptionJob DescriptionEvery day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced "sneak") comes in. Snyk is a developer security platform that...
-
Senior Partner Enablement Manager
3 months ago
Boston, United States Snyk Full timeJob DescriptionJob DescriptionEvery day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced "sneak") comes in. Snyk is a developer security platform that...
-
Senior Partner Enablement Manager
3 weeks ago
Boston, United States Snyk Full timeJob DescriptionJob DescriptionEvery day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced "sneak") comes in. Snyk is a developer security platform that...
-
Senior Executive Partner
4 weeks ago
Boston, United States High Ticket Teams Full timeENTIRELY REMOTE! We are hiring from anywhere across the USA!Position Summary: Our Senior Executive Partner has managing responsibilities for a call center and a sales team in marketing High Ticket Teams services to coaches, consultants, agency owners, startups, home improvement brands, and more. The partner represents High Ticket Teams in attracting our...
-
Senior Customer Success Manager
6 days ago
Boston, Massachusetts, United States OfferFit Full timeJob OverviewOfferFit is seeking a highly skilled Senior Customer Success Manager to join our growing team. As a critical individual contributor, you will play a key role in ensuring our customers achieve high success with our product.Key ResponsibilitiesCollaborate with internal and external teams to drive renewals, upsells, and expansionsOversee design and...
-
Senior Manager, Partner Marketing
6 days ago
Boston, United States HYCU Full timeWhy Join HYCU? HYCU is the fastest-growing leader in the multi-cloud and SaaS data protection as a service industry. By bringing true SaaS-based data backup and recovery to on-premises, cloud-native, and SaaS IT environments, the company provides unrivaled data protection, migration, disaster recovery, and ransomware protection to thousands of companies...
-
Enterprise Senior Customer Success Manger
1 month ago
Boston, United States athenahealth Full timeJoin us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Senior Customer Success Manager, Payer Team - Enterprise Service Tier We are looking for a Senior Customer Success Manager in the Enterprise Service Tier within our Customer Success division. Your job will be to build and manage...
-
Senior Global Partner Marketing Manager
3 weeks ago
Boston, United States LogicMonitor Full timeWe love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better every day. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our...
-
Senior Enterprise Customer Success Manager
4 weeks ago
Boston, United States Chooose Full timeCHOOOSE is a climate tech company that provides digital solutions to enable decarbonization programs in hard-to-abate sectors, including aviation, shipping, and logistics. The company has raised $50M from leading venture capital and strategic investors. CHOOOSE is the trusted climate partner of global enterprises including Air Canada, Alaska Airlines,...
-
Customer Success Manager
2 months ago
Boston, United States 1upHealth, Inc. Full timeAssigned to 1upHealth strategic customers, including channel partners and enterprise accounts, the Senior Customer Success Manager acts as a relationship manager, strategic advisor, solutions consultant and product expert to help our clients improve the benefits they reap from working with 1upHealth's products and services. The Senior Customer Success...
-
Senior Finance Business Partner
2 months ago
Boston, United States Reward Gateway Full timeSince 2006 we’ve helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic reward and recognition, and much more. Across the globe, over 700 of us work together to make the world a better place to work. As a well established, fast-growth, Unicorn status HR...
-
Senior Customer Success Manager
1 month ago
Boston, United States Nexthink Full timeCompany Description Nexthink is the global leader in digital employee experience management. Our products allow enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experiences. Through a unique combination of real-time analytics, automation and employee feedback, Nexthink gives IT teams the insight...
-
Senior Partner Marketing Strategist
4 weeks ago
Boston, Massachusetts, United States Snyk Full timeJob OverviewSnyk is in search of a Senior Partner Marketing Strategist to craft and implement comprehensive strategies and initiatives with our Technology and Alliance partners. This role will involve close collaboration with both internal teams and external partners to establish effective operational frameworks and drive impactful marketing efforts. The...
-
Senior People Business Partner
1 week ago
Boston, Massachusetts, United States Datadog Full timeAbout the RoleDatadog is seeking a Senior People Business Partner to support our growing global organization. This role will focus on partnering with leadership and the People team to drive strategic initiatives and support the specific needs of our Customer Success function.Key ResponsibilitiesRepresent the global PBP team to partner with employees and...
-
Senior Customer Success Manager
1 week ago
Boston, Massachusetts, United States Mendix Full timeAbout MendixMendix is a leading low-code application development platform that enables businesses to create and deploy better software for the enterprise, faster. Our platform uses visual modeling to abstract long-form coding out of application development, allowing customers to collaborate with developers and business users throughout the development...
-
Senior Customer Success Manager
5 days ago
Boston, Massachusetts, United States Semrush Full timeJob DescriptionWe are seeking a highly skilled Senior Customer Success Manager to join our team at Semrush. As a key member of our Customer Success team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Key ResponsibilitiesAct as a trusted advisor to our customers, providing...
-
Senior Customer Success Manager
4 weeks ago
Boston, United States Mendix Full timeMendix – the leading low-code application development platform: The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the...