Current jobs related to Technical Customer Service Representative - Edmond - Principle Choice Solutions LLC
-
Customer Service Representative
5 days ago
Edmond, Oklahoma, United States IDEX Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Commercial Operations team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide product and application knowledge to customers via...
-
Customer Service Representative Sales
3 months ago
Edmond, United States American Telephone and Telegraph Company Full timeEnhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you from security risks. Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you...
-
Customer Service Representative
5 hours ago
Edmond, Oklahoma, United States Johnson Controls Full timeAbout Johnson ControlsJohnson Controls is a global leader in the building industry, dedicated to creating a smarter, healthier, and more sustainable future for buildings and communities worldwide.Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be...
-
Customer Service Representative
1 month ago
Edmond, United States Kelly Services, Inc. Full timeThink the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly is looking for a Customer Service Representative to work at a well-known insurance company in Oklahoma City, OK. Let us help you g Customer Service, Customer Service Representative, Representative, Retail, Staffing, Service
-
Customer Service Representative
4 months ago
Edmond, United States Staff My Agency Full timeSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience is not required, we will train the right person with the right skill set. We seek an energetic professional interested in helping our business grow through value-based...
-
Customer Service Representative>
3 months ago
Edmond, United States Costco Full timeCostco Wholesale Corp. - 14501 BOGERT PKWY (OKC CALL CENTER) [Customer Service Representative / Up to $29.90-hr] As a Customer Service Representative at Costco, you'll: Provide phone support for all Costco Wholesale employees working at warehouses, depots and corporate; Possess a positive attitude and strong dedication; Provide quality customer service at...
-
Customer Service Representative
1 week ago
Edmond, Oklahoma, United States Texlahoma BBQ Full timeTexlahoma BBQ is seeking a friendly and reliable Customer Service Representative to join our team in Edmond! As a Customer Service Representative, you will be the face of Texlahoma BBQ, interacting with customers and providing exceptional service. You will take orders, process payments, and ensure that every customer has a positive experience. Previous...
-
Technical Sales Representative
5 days ago
Edmond, Oklahoma, United States Dell Full timeJob SummaryWe are seeking a highly skilled Technical Sales Representative to join our team at Dell. As a Technical Sales Representative, you will be responsible for selling a defined set of products and services to customers.Key ResponsibilitiesAct as a technical resource to support the sales organization to meet their objectivesUtilize a strategic approach...
-
Customer Service Representative
3 days ago
Edmond, Oklahoma, United States Jasco Products Full timeJob SummaryJasco Products is seeking a highly skilled and customer-focused Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our brand.Key ResponsibilitiesProvide technical support to customers via...
-
Insurance Customer Service Representative
1 month ago
Edmond, United States Cal Smith Farmers Insurance Agency Full timeJob DescriptionJob DescriptionWe are looking to hire a customer service driven individual to fill a part-time position in the agency. Candidate must be highly motivated, enthusiastic and detail focused. The Customer Service Representative will be responsible for processing policy change requests, scheduling appointments as well as marketing to new clients....
-
Customer Service Representative
3 months ago
Edmond, United States Bunzl Distribution USA Full time** Customer Service Representative** **Job Category****:** Telesales & Customer Service **Requisition Number****:** USA2108802 Showing 1 location **Job Details** **Description** The Customer Service Rep will answer inquiries on customer accounts and investigate any issues and find resolutions in a timely manner. They will serve as the liaison between the...
-
Customer Service Representative
3 weeks ago
Edmond, United States U-Haul Full timeLocation: 911 S Broadway St, Edmond, Oklahoma 73034 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...
-
Customer Service Representative
3 months ago
Edmond, United States Navy Times Full timeCustomer Service Representative At a glance Location: US-OK-Oklahoma City Posted: 02/12/2022 Closing: 03/11/2022 Degree: High School Type: Full-Time Experience: Not Specified Job description At TTEC, were all about the Human Experience. Elevated. As a **Customer Service Representative** in **Oklahoma City, OK** youll be a part of creating and delivering...
-
Customer Service Representative
5 days ago
Edmond, Oklahoma, United States University of Central Oklahoma Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at the University of Central Oklahoma. As a Technical Support Specialist, you will provide exceptional customer service to our students, faculty, and staff, resolving technical issues and providing support for various software applications.Key...
-
Customer Service Representative
3 months ago
Edmond, United States Consumer Cellular Full time**Customer Service Representative** Location **Oklahoma City, OK** Job Code **1437** # of Openings **50** **Customer Advocate** - You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 30...
-
Customer Service Representative
3 months ago
Edmond, United States Patterson Companies Full timePatterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to...
-
Customer Service Representative
3 months ago
Edmond, United States Acme Brick Full time**Customer Service Representative** City **Oklahoma City** State/Territory **US-OK** Employment Type **Full time** **Join the Acme Brick Family** **CUSTOMER SERVICE REPRESENTATIVE** **FLSA Status: Non-exempt** Acme Brick Company (a Berkshire Hathaway Company) is an organization of professionals in the manufacturing and building material distribution...
-
Customer Service Representative
2 months ago
Edmond, United States U-Haul Full timeLocation: 100 SE 2nd St, Oklahoma City, Oklahoma 73129 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
1 month ago
Edmond, United States U-Haul Full timeLocation: 911 S Broadway St, Edmond, Oklahoma 73034 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Customer Service Representative
9 hours ago
Edmond, United States U-Haul Full timeLocation: 6061 S Sooner Rd, Oklahoma City, Oklahoma 73135 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
Technical Customer Service Representative
1 month ago
PRINCIPLE CHOICE SOLUTIONS
Technical Customer Service Representative
POSITION PURPOSE
The Technical Customer Service Representative is energetic, courteous, and willing to aid and supports internal associates requesting technical assistance. The individual is responsible for providing first level technical support and customer service to our clients via phone, email, and chat. The Technical Customer Service Representative will be the primary point of contact for customer support requests and will be responsible for documenting/identifying the technical issue, utilizing documentation to attempt to remediate the situation, and escalating to resolving technical issues while providing excellent customer service and building a positive rapport across a variety of personality types.
ORGANIZATION
This position reports to the IT Support Manager.
ESSENTIAL FUNCTIONS
- Conducting every interaction with a customer focused courteous approach that will ensure first call or ticket resolution.
- Provide technical support and customer service to clients via phone, email, and chat.
- Diagnose and resolve basic technical issues related to software, hardware, and networking.
- Escalate complex issues to leadership or team technical staff.
- Create and maintain support documentation, including user manuals, knowledge base articles, and troubleshooting guides.
- Assist in the testing and validation of software updates and new releases.
- Work with cross-functional team members to ensure timely resolution of customer issues.
- Assist in the testing and validation of software updates and new releases by providing feedback to leadership.
- Manage inventory of hardware and software products, including ordering, tracking, and stocking and regularly providing this information to Internal departments.
- Continually maintaining a working knowledge of our processes and procedures to enhance customer satisfaction.
- All other duties as assigned.
- High School Diploma or GED required.
- 1-2 years' experience in providing outstanding customer service in a professional office environment.
- 1 year experience using a ticketing system.
- Basic hardware and software troubleshooting skills.
- Basic technical knowledge and proficiency of Windows 11 and Office 365 Product Suite.
- Strong attention to detail, dependability, and follow through.
- Excellent verbal and written communication skills.
- High sense of urgency with excellent researching abilities.
- Fundamental IT Certification preferred.
MACHINES & EQUIPMENT
The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as a copier.
PHYSICAL REQUIREMENTS
Must be able to lift and carry up to 50 pounds. Must be able to talk, listen, and speak clearly on the telephone.
WORKING CONDITIONS
The incumbent works in an office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required. Periodic times working at the office site may be required.
Security and privacy training will be provided as part of this role to protect the confidentiality, integrity, and availability of PCS' associate and customer data.
The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Principle Choice Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, parental status, national origin, disability, genetic information, political affiliation, protected veteran status, sexual orientation, gender identity or expression, or any other non-merit-based factors or characteristic protected by federal, state, or local laws.