Customer Service-donor Services

3 weeks ago


New York, United States Phaxis Full time
Customer Service
Raiser's Edge a plus

Key duties:
  • Good written and verbal communication skills. Tactful, patient and professional. Lots of multitasking.
  • Answering busy phones/emails and being able to speak/write comfortably about the work that we do
  • Taking credit card donations and handling sensitive information in a professional manner
  • Data entry into Raiser's Edge and other web platforms
  • Preparing packets, mailings for delivery via US Government Client, FedEx
  • Including, but not limited to faxing, filing, photocopies, and other general office duties

Prerequisites:
  • Knowledge of Raiser's Edge is preferred
  • Knowledge of Microsoft Office (Word, Excel) a must
  • Knowledge of Google/Gmail is a must


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