Customer Experience Specialist

3 weeks ago


Erie, United States Perry Mill Supply Full time

ERIE’S OLDEST INDUSTRIAL SUPPLY DISTRIBUTOR Providing you with the same recognized commitment, service and values today that we have for over 100 years. Full-time (Monday thru Friday, 7:30 am to 4:00 pm) JOB OVERVIEW The Customer Experience Specialist (CX Specialist) is responsible for the promotion, daily maintenance, and operation of the Inventory Management program (VMI). Local travel required. JOB RESPONSIBILITIES Build and maintain relationships within the VMI customer base Act as liaison between customers and salesforce Capture data for new VMI opportunities Populate and maintain VMI records within the appropriate software databases Evaluate customer stocking levels of VMI records based upon usage Capture, manage, and deliver VMI orders Other duties as assigned JOB QUALIFICATIONS High School Diploma or equivalent Self-motivated w/ positive attitude Strong customer service and active listening skills Strong organization and attention to detail skills Strong time management and multi-task skills Strong verbal and written communication skills Basic math skills Proficient computer skills w/ the ability to learn new software Basic understanding of supply chain and logistics 1+ years of inventory control or purchase order experience ADDED JOB BENEFITS Company Vehicle Company Laptop Company Cell Phone Stipend for Steel Toe Work Boots If interested in this position, please deliver your resume to: Perry Mill Supply 1115 West 12th Street Erie, PA 16501

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