Remote Customer Advocate
4 weeks ago
Disabled Veteran Solutions (DVS) is seeking top talent for our Customer Advocate Role in our Customer Service Division. At Disabled Veteran Solutions, you're not just part of a company; you're a valued member of a diverse and inclusive team. To attract and retain the best talent, we reward our team members with competitive salaries and a comprehensive benefits package. At DVS, your team works on assisting our members with all aspects of their health care. In an advocate role, you will assist 50 -70 individuals daily with all aspects pertaining to PCP, medications, transportation to appointments, and any other questions about their benefits. Your knowledge and empathetic personality, paired with several web-based systems will make a big impact on the quality of life for others. This position is full-time, Monday through Friday (40 hours/week) Employees are required to have flexibility to work one of our 8-hour shift schedules during normal business hours of 8am-8pm EST. Position Summary: The successful candidate will utilize various web-based platforms as you actively listen to customers (policyholders, agents, claimants, employees) to gain an understanding of their needs, clarify information, and offer solutions. Employment is contingent upon successful completion of applicable background checks. Initial orientation is extensive and will occur during the hours of 8 AM - 4:30 PM EST, Monday through Friday for the first 7 weeks. This role is equally challenging and rewarding. You'll be called on to research complex issues pertaining to the caller's health, status, and potential plan options. To do this, you'll need to navigate across multiple databases which requires fluency in computer navigation and toggling between these systems while confidently and compassionately engaging with the caller. Advocates are coached on key metrics with a focus on member satisfaction. Specific Duties and Responsibilities: Respond to and resolve, on the first call, customer service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts, and correspondence. Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits, and choose a quality care provider. Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance. Assist customers in navigating the member website, and other websites while encouraging and reassuring them to become self-sufficient. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Competencies: Detail Orientation Values Diversity Nimble Learning Self-Development Collaboration Job-Specific Knowledge Customer Focus Cultivating Innovation Instilling Trust Ensuring Accountability Decision Quality Qualifications: High School Diploma A minimum of one year experience in insurance operations required Proficiency with working on computers Must adhere work schedule commensurate with department hours, including scheduled breaks/meals Preferred Qualifications: Health Care/Insurance experience (familiarity with medical terminology, health plan documents, or benefit plan design) Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations and researching available resources) Customer Service Experience (full service, complex problem solving) While DVS employment is open to all, DVS desires o reward Veterans and Military Families for their service by offering meaningful and respect-filled employment. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. About Disabled Veteran Solutions Disabled Veteran Solutions is a nationally recognized provider of outsourced business process outsourcing services with a dedication to high standards of excellence. As a Service-Disabled Veteran Owned Small Business, service and quality are central to our mission. Additionally, adaptability and experience provide the edge which makes Disabled Veteran Solutions extremely successful in exceeding client expectations. Qualified candidates may apply by clicking, "Apply Now". Next, submit your resume. You may complete a cover letter on the following screen. You must contact the employer via one of the methods listed on the screen after clicking "Apply for this job". Please be sure to identify PA CareerLink as your referral source.
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Remote Customer Service Representative
4 weeks ago
Erie, United States Disabled Veteran Solutions Full time16.00-16.50 per hour | 2323 W 38th St, Erie, PA 16506, USA | Hourly | Full Time The start date for this position is 6/24/2024. Disabled Veteran Solutions (DVS) is seeking top talent for our Customer Advocate Role in our Customer Service Division. At Disabled Veteran Solutions, youre not just part of a company; youre a valued member of a diverse and...
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Remote Customer Service Representative
4 weeks ago
Erie, United States Disabled Veteran Solutions Full time16.00-16.50 per hour | 2323 W 38th St, Erie, PA 16506, USA | Hourly | Full Time The start date for this position is 6/24/2024. Disabled Veteran Solutions (DVS) is seeking top talent for our Customer Advocate Role in our Customer Service Division. At Disabled Veteran Solutions, you're not just part of a company; you're a valued member of a diverse and...
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Remote Customer Service Representative
1 week ago
Erie, United States Disabled Veterans Solutions Full timeDisabled Veteran Solutions (DVS) is seeking top talent for our Customer Advocate Role in our Customer Service Division. At Disabled Veteran Solutions, you're not just part of a company; you're a valued member of a diverse and inclusive team. To attract and retain the best talent, we reward our team members with competitive salaries and a comprehensive...
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Customer Advocate I
1 month ago
Erie, United States Erie Insurance Group Full timeUnder close supervision, uses various platforms to actively listen to customers (policyholders, agents, claimants, employees) to gain an understanding of their needs, clarify information, and offer possible solutions by using knowledge of company pro Advocate, Customer, Retail, Insurance, Policy, Business
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Customer Advocate Supervisor
3 weeks ago
Erie, United States 4Patriots Full timeJob DescriptionJob Description4Patriots, LLC, is a fast-growing, nationally recognized direct-to-consumer brand focused on offering high-quality products across multiple categories including camping & outdoor, emergency preparedness and health & wellness. The company is powered by an adaptable, results-focused, data-driven team in a culture that empowers...
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Customer Advocate Supervisor
2 weeks ago
Erie, United States 4Patriots Full timeJob DescriptionJob Description4Patriots, LLC, is a fast-growing, nationally recognized direct-to-consumer brand focused on offering high-quality products across multiple categories including camping & outdoor, emergency preparedness and health & wellness. The company is powered by an adaptable, results-focused, data-driven team in a culture that empowers...
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Customer Advocate I
3 weeks ago
Erie, United States Erie Insurance Group Full time**Customer Advocate I - LIFE** **Location:** Erie, PA, US, 16530 **Division or Field Office:** Customer Service Division **Department of Position:** Customer Care Operations Dept **Work from:** Home Office, Erie PA At Erie Insurance, youre not just part of a Fortune 500 company; youre also a valued member of a diverse and inclusive team that includes more...
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Remote Bilingual Customer Service Agent
2 weeks ago
Erie, United States Disabled Veteran Solutions Full timeDisabled Veteran Solutions is seeking experienced Inbound Customer Service Representatives to support government-based contracts in security, health and human services, and state benefits. At DVS, we pride ourselves in our excellent communication skills and are motivated to provide exceptional customer service. With this position, representatives will...
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Remote Bilingual Customer Service Agent
2 weeks ago
Erie, United States Disabled Veteran Solutions Full timeDisabled Veteran Solutions is seeking experienced Inbound Customer Service Representatives to support government-based contracts in security, health and human services, and state benefits. At DVS, we pride ourselves in our excellent communication skills and are motivated to provide exceptional customer service. With this position, representatives will...
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Remote Bilingual Customer Service Agent
4 weeks ago
Erie, United States Disabled Veteran Solutions Full timeDisabled Veteran Solutions is seeking experienced Inbound Customer Service Representatives to support government-based contracts in security, health and human services, and state benefits. At DVS, we pride ourselves in our excellent communication skills and are motivated to provide exceptional customer service. With this position, representatives will...
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Remote Sales Associate
3 weeks ago
Erie, United States The Santos Agency Full timeJob DescriptionJob DescriptionWe are currently hiring professionals and entrepreneurs who can provide specialized guidance and advice for clients in the areas of investment and insurance. No experience is necessary as training will be provided.The Santos Agencyis seeking to hire individuals who are self-starters, looking to develop a strong sales career and...
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Remote Sales Associate
1 week ago
Erie, United States The Santos Agency Full timeJob DescriptionJob DescriptionWe are currently hiring professionals and entrepreneurs who can provide specialized guidance and advice for clients in the areas of investment and insurance. No experience is necessary as training will be provided.The Santos Agencyis seeking to hire individuals who are self-starters, looking to develop a strong sales career and...
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Remote Sales Associate
3 weeks ago
Erie, United States The Santos Agency Full timeJob DescriptionJob DescriptionCompensationThis role is commission-onlyAverage Part Time 1-2 sales/week = $25K - $50K per yearAverage Full Time 3-5 sales/week = $75k - $125K per yearRoleThis is a Remote/Virtual sales position selling life insurance products. We have a streamlined lead generation system and there is no cold calling involved. Our system will...
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Remote Sales Associate
2 weeks ago
Erie, United States The Santos Agency Full timeJob DescriptionJob DescriptionCompensationThis role is commission-onlyAverage Part Time 1-2 sales/week = $25K - $50K per yearAverage Full Time 3-5 sales/week = $75k - $125K per yearRoleThis is a Remote/Virtual sales position selling life insurance products. We have a streamlined lead generation system and there is no cold calling involved. Our system will...
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Patient Advocate Manager/ Habilitation
3 weeks ago
Erie, United States Bayada Full timeDescription BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Erie, PAoffice. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion,...
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Fully Remote Sales
2 weeks ago
Erie, United States Menjivar Agency Full timeJob DescriptionJob DescriptionWe are looking for a Sales Representative to join our team. This person will actively seek out and engage prospective customers to sell our services. No cold calling, our lead system allows our agents to sort through interested buyers. Fully remote, commission and bonus based position, you must be a citizen of the United states...
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Remote Senior Front-End Vue.js Developer
2 months ago
Erie, United States Art+Logic Full timeJob DescriptionJob DescriptionArt+Logic is looking for [JOB TITLE] to work with us on interesting custom software projects. We've been an all-remote company since day one—more than thirty years ago—and we're still going strong.Our ideal developers thrive in the environment of variety and challenge that is inherent to custom software development,...
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Remote Senior Front-End Vue.js Developer
2 months ago
Erie, United States Art+Logic Full timeJob DescriptionJob DescriptionArt+Logic is looking for [JOB TITLE] to work with us on interesting custom software projects. We've been an all-remote company since day one—more than thirty years ago—and we're still going strong.Our ideal developers thrive in the environment of variety and challenge that is inherent to custom software development,...
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Remote Senior Front-End Vue.js Developer
1 week ago
Erie, United States Art+Logic Full timeJob DescriptionJob DescriptionArt+Logic is looking for [JOB TITLE] to work with us on interesting custom software projects. We've been an all-remote company since day one—more than thirty years ago—and we're still going strong.Our ideal developers thrive in the environment of variety and challenge that is inherent to custom software development,...
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Lead Software Engineer
5 days ago
ERIE, United States Comcast Corporation Full timeFreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can...
