Remote Customer Service Representative

4 weeks ago

Erie, United States Disabled Veteran Solutions Full time

16.00-16.50 per hour | 2323 W 38th St, Erie, PA 16506, USA | Hourly | Full Time

The start date for this position is 6/24/2024.

Disabled Veteran Solutions (DVS) is seeking top talent for our Customer Advocate Role in our Customer Service Division. At Disabled Veteran Solutions, youre not just part of a company; youre a valued member of a diverse and inclusive team. To attract and retain the best talent, we reward our team members with competitive salaries and a comprehensive benefits package.

At DVS, your team works on assisting our members with all aspects of their health care. I n an advocate role, you will assist 50 -70 individuals daily with all aspects pertaining to PCP, medications, transportation to appointments, and any other questions about their benefits. Your knowledge and empathetic personality, paired with several web-based systems will make a big impact on the quality of life for others. This position is full-time, Monday through Friday (40 hours/week) Employees are required to have flexibility to work one of our 8-hour shift schedules during normal business hours of 8am-8pm EST.

Position Summary:

The successful candidate will utilize various web-based platforms as you actively listen to customers (policyholders, agents, claimants, employees) to gain an understanding of their needs, clarify information, and offer solutions. Employment is contingent upon successful completion of applicable background checks.

Initial orientation is extensive and will occur during the hours of 8 AM - 4:30 PM EST, Monday through Friday for the first 7 weeks. This role is equally challenging and rewarding. Youll be called on to research complex issues pertaining to the callers health, status, and potential plan options. To do this, youll need to navigate across multiple databases which requires fluency in computer navigation and toggling between these systems while confidently and compassionately engaging with the caller. Advocates are coached on key metrics with a focus on member satisfaction.

Specific Duties and Responsibilities:

Respond to and resolve, on the first call, customer service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts, and correspondence.

Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits, and choose a quality care provider.

Contact care providers (doctors offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance.

Assist customers in navigating the member website, and other websites while encouraging and reassuring them to become self-sufficient.

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Competencies:

Detail Orientation

Values Diversity

Nimble Learning

Self-Development

Collaboration

Job-Specific Knowledge

Customer Focus

Cultivating Innovation

Instilling Trust

Ensuring Accountability

Decision Quality

Qualifications:

High School Diploma

A minimum of one year experience in insurance operations required

Proficiency with working on computers

Must adhere work schedule commensurate with department hours, including scheduled breaks/meals

Preferred Qualifications:

Health Care/Insurance experience (familiarity with medical terminology, health plan documents, or benefit plan design)

Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations and researching available resources)

Customer Service Experience (full service, complex problem solving)

While DVS employment is open to all, DVS desires to reward Veterans and Military Families for their service by offering meaningful and respect-filled employment. Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

About Disabled Veteran Solutions

Disabled Veteran Solutions is a nationally recognized provider of outsourced business process outsourcing services with a dedication to high standards of excellence. As a Service-Disabled Veteran Owned Small Business, service and quality are central to our mission. Additionally, adaptability and experience provide the edge which makes Disabled Veteran Solutions extremely successful in exceeding client expectations.

  • Remote Bilingual Customer Service Agent

    2 weeks ago

    Erie, United States Disabled Veteran Solutions Full time

    Disabled Veteran Solutions is seeking experienced Inbound Customer Service Representatives to support government-based contracts in security, health and human services, and state benefits. At DVS, we pride ourselves in our excellent communication skills and are motivated to provide exceptional customer service. With this position, representatives will...

  • Remote Bilingual Customer Service Agent

    2 weeks ago

    Erie, United States Disabled Veteran Solutions Full time

    Disabled Veteran Solutions is seeking experienced Inbound Customer Service Representatives to support government-based contracts in security, health and human services, and state benefits. At DVS, we pride ourselves in our excellent communication skills and are motivated to provide exceptional customer service. With this position, representatives will...

  • Remote Bilingual Customer Service Agent

    4 weeks ago

    Erie, United States Disabled Veteran Solutions Full time

    Disabled Veteran Solutions is seeking experienced Inbound Customer Service Representatives to support government-based contracts in security, health and human services, and state benefits. At DVS, we pride ourselves in our excellent communication skills and are motivated to provide exceptional customer service. With this position, representatives will...

  • Customer Service Representative

    3 weeks ago

    Erie, United States Erie Insurance Group Full time

    **Customer Service Representative** **Location:** Erie, PA, US, 16530 **Division or Field Office:** Customer Service Division **Department of Position:** FNOL Contact Center Ops Dept **Work from:** Corporate Office, Erie, PA At Erie Insurance, youre not just part of a Fortune 500 company; youre also a valued member of a diverse and inclusive team that...

  • Customer Service Representative

    2 weeks ago

    Erie, United States Erie Insurance Group Full time

    **Customer Service Representative** **Location:** Erie, PA, US, 16530 **Division or Field Office:** Customer Service Division **Department of Position:** FNOL Contact Center Ops Dept **Work from:** Corporate Office, Erie, PA At Erie Insurance, youre not just part of a Fortune 500 company; youre also a valued member of a diverse and inclusive team that...

  • Customer Service Representative

    2 weeks ago

    Erie, United States Motion & Control Enterprises Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYCustomer Service Representatives work with customers to ensure a smooth sales process and maintain and grow existing business in small and mid-sized accounts. Customer service representatives must possess excellent customer service skills and will serve our customers as a pooled resource and ensure that orders...

  • Remote Customer Service Representative

    1 week ago

    Erie, United States Disabled Veterans Solutions Full time

    Disabled Veteran Solutions (DVS) is seeking top talent for our Customer Advocate Role in our Customer Service Division. At Disabled Veteran Solutions, you're not just part of a company; you're a valued member of a diverse and inclusive team. To attract and retain the best talent, we reward our team members with competitive salaries and a comprehensive...

  • Customer Service Representative

    3 weeks ago

    Erie, United States ADMAR Construction Equipment & Supplies Full time

    Job Description -Customer Service Representative Reports to: Rental Manager Primary Purpose: To greet our customers, generate sales and rental revenue by providing a consultative sales approach with both walk in and call in customers. Provide outstanding customer service. Essential Functions: Act as the front line customer service provider and "first...

  • Customer Service Representative

    2 weeks ago

    Erie, United States ADMAR Construction Equipment & Supplies Full time

    Job Description -Customer Service Representative Reports to: Rental Manager Primary Purpose: To greet our customers, generate sales and rental revenue by providing a consultative sales approach with both walk in and call in customers. Provide outstanding customer service. Essential Functions: Act as the front line customer service provider and "first...

  • Customer Service Representative

    4 weeks ago

    Erie, United States Remedy Intelligent Staffing Full time

    Job DescriptionJob DescriptionRemedy is honored to have been selected by a premier, quality driven manufacturer in Erie, PA as they embark on a search for a Customer Service Representative. This Customer Service Representative will be responsible for supporting customers throughout the lifecycle of their project to include communication, order entry, order...

  • Customer Service Representative Direct Hire

    4 weeks ago

    Erie, United States Remedy Intelligent Staffing Full time

    Remedy is delighted to partner with an industry leader for nearly 70 years! They are looking to add TWO personable yet professional Customer Service Representatives to their dynamic group. These Customer Service Reps will be working closely with customers, suppliers, sales and technical support people to provide exceptional service to their valued clientele....

  • Customer Service Representative Direct Hire

    2 weeks ago

    Erie, United States Remedy Intelligent Staffing Full time

    Remedy is delighted to partner with an industry leader for nearly 70 years! They are looking to add TWO personable yet professional Customer Service Representatives to their dynamic group. These Customer Service Reps will be working closely with customers, suppliers, sales and technical support people to provide exceptional service to their valued clientele....

  • Customer Service Representative

    2 weeks ago

    Erie, United States Remedy Intelligent Staffing Full time

    Job DescriptionJob DescriptionRemedy is honored to have been selected by a premier, quality driven manufacturer in Erie, PA as they embark on a search for a Customer Support Specialist. Internally known as a Technical Customer Support Specialist, this person will be responsible for providing best-in-class customer service for all product lines, with a focus...

  • Customer Service Representative

    2 weeks ago

    Erie, United States Brandon Fresch - State Farm Agent Full time

    ROLE DESCRIPTION:Brandon Fresch - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Customer Service Representative - State Farm Agent Team Member with our agency, your attention to detail, dedication to client relations, and sales-mindedness...

  • Customer Service Representative

    3 weeks ago

    Erie, United States Brandon Fresch - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Brandon Fresch - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Customer Service Representative - State Farm Agent Team Member with our agency, your attention to detail, dedication to client...

  • Customer Service Representative

    3 weeks ago

    Erie, United States Todd M Powers - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Customer Service Representative

    2 weeks ago

    Erie, United States Todd M Powers - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Patient Services Representative

    1 week ago

    Erie, United States EmergyCare Full time

    Job Title: Patient Service Representative Full Time: Monday – Friday/Day shift Status: Hourly/Non-Exempt We reserve the right to change schedule to meet staffing needs at anytime. Purpose of Position The Patient Services Representative performs all duties relative to the billing cycle and helps maintain adequate control over individual patient...

  • Fully Remote Sales

    2 weeks ago

    Erie, United States Menjivar Agency Full time

    Job DescriptionJob DescriptionWe are looking for a Sales Representative to join our team. This person will actively seek out and engage prospective customers to sell our services. No cold calling, our lead system allows our agents to sort through interested buyers. Fully remote, commission and bonus based position, you must be a citizen of the United states...

  • Garden Center Merchandiser

    4 days ago

    Erie, United States National Garden Service Full time

    Job DescriptionJob DescriptionIs the garden center, greenhouse or plant nursery your happy place? Do you enjoy working outdoors, starting in the morning each day? Are you seeking a part time job that is seasonal in nature (approximately March-December)? If this sounds like you, we invite you to apply with us!**Our Live Goods Merchandiser role often pairs...