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Customer Service Representative

2 months ago


Harrison, United States Scott Fetzer Consumer Brands Full time

About Halex: With more than 75 years in the business, we are anything but static. As a national leader of conduit fittings and accessories to the largest retailers in the United States, HALEX understands the electrical customer better than any other manufacturer. Our product exceeds the highest standards set by UL and CSA. We're ranked 1 in quality among major fitting manufacturers and consistently drive innovative new products into the field. We are more than fittings; we are beyond the current. We are Halex. Position Summary : Advocate for excellent internal and external customer service. Uphold our company mission, vision, and values. Customer service requires the ability to be empathetic, ask fact-finding questions, and overcome challenging situations to provide timely resolutions to our customers. Must be willing to obtain knowledge of the products. Phone soft skills, experience with computer systems related to customer service, excellent grammar and writing skills, critical thinking and problem-solving skills. Must take pride in consistently delivering a "Five Star" ownership experience. Requirements: Bachelor's degree required. Prefer candidates with a minimum of 1-3 years related experience. Committed to completing tasks in a timely manner. Ability to communicate effectively and professionally both verbally and in writing. Benefits: 401K with company matching Health insurance - Standard or High deductible options Flexible Spending or Health savings account Vision insurance Dental insurance Prescription Benefits Life insurance & Accidental Death Dismemberment Short-term disability insurance 10 paid Holidays Paid Vacations