Patient Service Representative Latham, NY

3 months ago


New York, United States American Dental Partners Full time

** Patient Service Representative**

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**Tracking Code**

14057-200

**Job Description**

A front desk team member who answers phones, schedules patients, collects co-payments, greets patients and performs record filing.

Essential responsibilities:

* Answer incoming calls using proper telephone etiquette.

* Check patients in and out.

* Schedule/confirm patient appointments.

* Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).

* Collect all co-payments and past due balances on date of service.

* Present financial policies and arrangements accurately to patients.

* Facilitate effective patient flow using the proper callback system.

* Identify, reference and apply insurance coverage and billing.

* Perform basic computer functions.

* Act in a professional manner.

* Other duties as assigned.

**Required Skills & Experience**

* Six months of similar job experience.

* Demonstrate ability to assume Patient Services Representatives essential responsibilities.

* High School Diploma or equivalent.

* Demonstrate knowledge of effective scheduling.

* Comply with protocols and standards.

* Demonstrate and promote superior customer service skills.

* Ability to multi-task.

* Exercise basic knowledge of dental terminology.

* Support corporate vision and strategy.

* reliable transportation

* ability to cover other practices when needed

**Job Location**

1207 Troy-Schenectady Road, Suite 108, Latham, NY

**Position Type**

Full-Time/Regular


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