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Assistant Community Manager

4 months ago

Excelsior, United States Thrive Communities Full time
Feel Seen at Thrive

Community Information: Learn more about Excelsior

Salary: $24 - $25 per hour DOE

Schedule: Full-time; Sunday - Thursday, 9 am - 6 pm

Our purpose is to create a community where people feel seen, because we believe when people feel seen, they thrive. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive Voted one of Washington's best workplaces 7 years in a row, Thrive builds on its culture by offering the following benefits:
  • 32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Days of Service)
  • Paid Birthday Off
  • Generous Employer Matched 401k plan
  • 30% Housing Discount with Ownership and Regional Manager Approval
  • 7% Bonus Potential
  • $150 Leasing Commission
  • $75 Renewal Commission (split between entire on-site team per renewal)
  • Medical benefits effective 1st of the month following your start date
    • 100% employee medical & dental insurance paid for non-tobacco associates, 80% covered for tobacco using associates
    • Optional HMO dental plan including adult and child orthodontics
    • Vision option
    • $20,000 life insurance policy
    • Long-term disability coverage
  • 24 hour Employee Assistance Program/Hotline
  • Discounted Pet Insurance rates + additional voluntary benefit options
  • $300 annual professional development/tuition reimbursement
  • Training opportunities and career progression/growth plans
Assistant Community Manager Purpose:

The purpose of the Assistant Community Manager is to assist the Community Manager in effectively managing the assigned property, in a manner consistent with Thrive's values. In the Community Manager's absence, the Assistant Manager will assume all responsibilities associated with accomplishing property objectives as set forth by the Regional Manager and the property owner. In addition, the Assistant Manager is directly responsible for maintaining daily, weekly, and monthly reports including accurate reporting of rents and deposits received.

Assistant Community Manager Job Responsibilities:
  • Maintains accurate resident records. Updates on a daily basis all rents, deposits and application fees received from residents. Issue appropriate notices when necessary (e.g., late payments, eviction notices, returned check memos).
  • Deposits all receipts prior to bank close each day.
  • Perpetuates a true sense of community.
  • Maintains positive customer relations attitude.
  • Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Will also inspect move-outs and vacancies when requested.
  • Must be knowledgeable of all phases of leasing and resident retention.
  • Works with lease renewals each month.
  • Greets prospective clients, shows community and performs leasing duties as needed. Answers and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc.
  • Maintains awareness of local market conditions and trends.
  • Contributes ideas to Community Manager for marketing community and improving resident satisfaction.
  • Maintains a lease closing ratio at a level appropriate for the property and submarket.
  • Updates required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the Community Manager.
  • Organizes and files all applicable reports, leases and paperwork.
  • Proofreads all lease paperwork and processes move-ins and move-outs.
  • Processes all security deposit move-out reports.
  • Accepts service requests from residents and routes to maintenance for prompt processing. Conducts service follow-up with resident when work is completed.
  • Performs any additional duties assigned by Community Manager or Regional Manager.
Assistant Community Manager Qualifications:
  • At least two years experience in property management as a Leasing Consultant/Manager, Assistant Manager, or Community Manager
  • Experience with Yardi and On-Site a plus
  • Experience with leading a team and strong leadership skills
  • A history of accuracy in reporting and overseeing a budget
  • Detail oriented and highly organized
  • Strong customer service skills with residents, clients, and vendors
  • Strong focus on resident retention
  • Experience in daily pricing and ever changing market demands/trends
  • Proficient in Microsoft Word and Excel
  • May require Driver's License and insurance
If you do not fully meet the qualifications listed above but feel you have the skills and experience to be able to be successful in this position we welcome your application Whether this or another position within Thrive, we would love to help you find the right role in our organization.

Physical Requirements
  • This position requires the ability to stand and walk or sit alternatively depending on the specific needs of the day. Estimated 50% of time is spent on feet and 50% spent sitting at desk.
  • Constant need to type, write, & grasp (working at a computer and answering phones)
  • Occasional need to bend/stoop/squat, climb stairs, push or pull, and reach above shoulder (cleaning up litter, putting out advertisement sandwich boards, put out balloons, open doors, pick up and move items)
  • Ability to lift/move/push/pull up to 25 lbs on occasion, frequent need to lift/push/pull up to 20 lbs
  • For more information regarding the work environment, physical, and mental requirements, please contact Careers@thrivecommunities.com.
Equal Employment Opportunity

Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position.

Background Check & Drug Screen Policy

Thrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed by a designated HR representative. For questions about what will be reviewed on the criminal history, please contact careers@thrivecommunities.com.

The 4-panel drug screen tests for the following:
  • Amphetamines including Methamphetamine
  • Cocaine Metabolites
  • Opiates including Codeine and Morphine
  • Phencyclidine ("PCP")

Thrive Communities reserves the right to modify this policy at any time without notice.
Skills & Requirements Qualifications