Customer Care Specialist

2 months ago


Wichita, United States Family Connect Full time

**Organization:** Envision

**Posted:** 2021/05/27

POSITION SUMMARY

The Customer Care Specialist is responsible for ensuring that all customer needs are promptly addressed by responding to customers requests, orders, inquiries and concerns in a timely and accurate manner, while exercising the highest level of customer service and quality.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDE

Serves customers through a variety of mediums including but not limited to telephone, emails, web-forms, web chats, and in-person.

Responds to customer inquiries and questions according to outlined procedures.

Handles customer complaints using outlined procedures.

Troubleshoots problems with customers according to outlined procedures.

Provides excellent customer service to customers with a high degree of product and service knowledge to meet standards and goals specified by clients.

Safety - demonstrates a commitment to the overall safety of the workplace environment and to promoting a safety culture

Performs other relevant duties as assigned.

JOB REQUIREMENTS INCLUDE (List as required or preferred)

Education: High school diploma or GED equivalent required.

Experience: Experience in a previous customer service position; customer service training preferred.

Knowledge/Skills:

Proficient in computer technology (Word, Excel) and assistive technology (JAWS, Window Eyes, ZoomText).

Typing speed of 25 wpm with 92% accuracy.

Excellent verbal and written communications skills required.

Attention to detail and accuracy are crucial.

Must be team oriented with a strong work ethic.

Ability to interact respectfully and effectively with customers through a variety of mediums.

Ability to deal effectively with difficult customers.

Ability to accept constructive feedback and adapt accordingly to the needs of the position.

Ability to consistently learn and demonstrate knowledge of project products and services.

Good customer service skills.

Envision, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without illegal discrimination because of race, color, sex, age, gender identity, disability, religion, citizenship, national origin, ancestry, military status or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics and genetic information, and any other status protected by law.

Envision employs and advances in employment individuals with disabilities and veterans, and treats qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

This position description is intended to convey generally the duties of this job. It is not an all-inclusive listing of duties, and it is not a contract, expressed or implied.

**Contact:**

**Name:** Chelsee Bannon

**E-mail:**chelsee.bannon@envisionus.com

**URL:**



  • Wichita, United States Cox Communications Full time

    REMOTE CALL CENTER CUSTOMER ACCOUNT SPECIALIST - - This is a remote opportunity. You must live in Wichita, KS, Baton Rouge, LA, Oklahoma City, OK, Omaha, NE, Hampton Roads, VA or a surrounding community within those states. - - Training Begins On 12/ Customer Care, Customer Experience, Account Specialist, Specialist, Customer Service, Retail, Business


  • Wichita, United States Family Connect Full time

    **Organization:** Envision **Posted:** 2021/05/27 POSITION SUMMARY The Customer Care Specialist is responsible for ensuring that all customer needs are promptly addressed by responding to customers requests, orders, inquiries and concerns in a timely and accurate manner, while exercising the highest level of customer service and quality. KEY...


  • Wichita, Kansas, United States NTT DATA Full time

    About the RoleWe are seeking a skilled Customer Care Associate to provide exceptional customer service to Life Insurance policyholders, agents, and other customers. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and ensuring a positive experience for our policyholders.ResponsibilitiesProvide front-line...


  • Wichita, Kansas, United States Emprise Bank Full time

    Job Title: Customer Experience SpecialistWe are seeking a highly skilled Customer Experience Specialist to join our team at Emprise Bank. As a key member of our Customer Experience team, you will be responsible for delivering exceptional customer service and support across all touchpoints and communication methods.Key Responsibilities:Engage customers in a...


  • Wichita, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...


  • Wichita, Kansas, United States Emprise Bank Full time

    Job Title: Customer Experience SpecialistAt Emprise Bank, we are committed to delivering exceptional customer experiences that exceed our customers' expectations. We are seeking a highly skilled Customer Experience Specialist to join our team in Wichita, KS.Key Responsibilities:Engage customers in a personalized experience across all touchpoints and...


  • Wichita, United States The Sherwin-Williams Company Full time

    This PART-TIME position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns...


  • Wichita, United States The Sherwin-Williams Company Full time

    This PART-TIME position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns...


  • Wichita, Kansas, United States Family Connect Full time

    Job Title: Customer Care SpecialistAt Family Connect, we are seeking a highly skilled and customer-focused Customer Care Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key...


  • Wichita, Kansas, United States Xpress Wellness Urgent Care Full time

    Job Title: Patient Service Specialist TrainerXpress Wellness Urgent Care is seeking a highly skilled Patient Service Specialist Trainer to join our team. As a Patient Service Specialist Trainer, you will be responsible for conducting training sessions for front office staff on various activities, including managing the reception area, handling mail,...


  • Wichita Falls, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...


  • Wichita, Kansas, United States Mainstream Nonprofit Solutions Full time

    Job Title: Foster Care SpecialistAt Mainstream Nonprofit Solutions, we are seeking a dedicated and compassionate Foster Care Specialist to join our team. As a Foster Care Specialist, you will work closely with children and families to ensure children can thrive safely in their home environments.Key Responsibilities:Teach skills such as emotion regulation,...


  • Wichita, Kansas, United States Supplemental Health Care Full time

    Job Title: Cardiac Catheterization SpecialistSupplemental Health Care is seeking a skilled Cardiac Catheterization Specialist to join our team in Wichita, Kansas.Job Description & RequirementsSpecialty: Cardiac CatheterizationDiscipline: Allied Health ProfessionalDuration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelAs a Cardiac...


  • Wichita, Kansas, United States Care Team Solutions Full time

    Job Title: Travel Nurse ICU SpecialistCare Team Solutions is seeking a skilled Travel Nurse ICU Specialist to join our team in Wichita, Kansas.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline: RN - Registered NurseDuration: 13 weeksShift: 8 hoursEmployment Type: TravelAs a Travel Nurse ICU Specialist, you will have the opportunity...


  • Wichita Falls, Texas, United States American Family Care Wichita Full time

    Job SummaryAs a Medical Care Specialist at American Family Care Wichita, you will provide high-quality medical care to patients in an outpatient clinic setting. This role involves working directly with a franchised business location, and the specific job duties and benefits can vary between franchises.Responsibilities Obtain patient vitals, medical history,...


  • Wichita, Kansas, United States Family Connect Full time

    Job Title: Customer Care SpecialistJob Summary:The Customer Care Specialist plays a vital role in ensuring exceptional customer experiences by providing timely and accurate responses to customer inquiries, orders, and concerns. This position requires a high level of customer service and quality, with a focus on resolving issues efficiently and...


  • Wichita, Kansas, United States NTT DATA Full time

    About the RoleNTT DATA Services is seeking a Customer Care Associate to provide exceptional customer service to Life Insurance policyholders, agents, and other customers. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing support to ensure customer satisfaction.ResponsibilitiesProvide...


  • Wichita, Kansas, United States LanceSoft Full time

    Job Summary:As a Customer Service Support Specialist II at LanceSoft, you will play a critical role in providing exceptional support to our customers. Your primary responsibility will be to conduct technical and administrative activities to ensure seamless service operations and delivery.Key Responsibilities: Process incoming orders, inquiries, and requests...


  • Wichita, Kansas, United States NTT DATA Full time

    About the RoleWe are seeking a highly skilled Customer Care Associate to join our team at NTT DATA Services. As a Customer Care Associate, you will be responsible for providing exceptional customer service to Life Insurance policyholders, agents, and other customers.Key ResponsibilitiesProvide front-line phone customer care support to policyholders,...


  • Wichita, Kansas, United States Ascension Full time

    Job SummaryWe are seeking a skilled and compassionate Patient Care Specialist to join our team at Ascension Via Christi. As a Patient Care Specialist, you will play a vital role in providing high-quality patient care and support to our patients and their families.ResponsibilitiesPerform basic patient monitoring activities under the supervision of a...