Contact Center Representative- Bilingual: Vietnamese

1 month ago


Hanover, United States Live! Casino and Hotel Maryland Full time

Overview:

Why We Need Your Talents:

?

The overall goal of the Contact Center Representative is to ensure all communications (digital and audio) are handled in a timely, professional, and courteous manner while providing quality services?to both guests and team members.

Compensation: $17.50/hr

Fully On Site

Priority staffing: Various shifts available.

Must Have Weekend Avaliability

Responsibilities:

Where You'll Make an Impact:

  • Curating an exceptional guest experience for our internal and external guests alike.
  • Handle incoming digital and audio interactions (chats, emails, SMS, voicemails, etc) as needed or directed.
  • Master opportunities to upsell services and accommodations according to brand standards.
  • Follow up with guests as needed or directed and help bring closure to any outstanding issues.
  • Ability to deescalate issues in a calm and professional manner.
  • Route calls to the appropriate person/department.
  • Always maintain guest confidentiality when reviewing information.
  • Promote a positive and productive environment within the department.
  • Provide concierge type services to VIP guests for invite only and complimentary events.
  • Communicate open work orders affecting in-house guests to the appropriate departments.
  • Maintain knowledge of current service offerings, promotions, in-room offerings, current product inventory levels, in-house activities or events and travel conditions.
  • Maintain full knowledge, understanding, and adherence to company and department rules, policies and procedures, and sequences of service.
  • Maintain knowledge and skill levels on property specific systems including but not limited to: HMS, Loyalty, QCI, Hotsos, Opentable, Talkdesk, Mitel, In Moment, etc.
  • Other related duties as assigned.


Qualifications:

Skills to Help You Succeed:

  • Impeccable service and conflict resolution skills.
  • Effective salesmanship skills.
  • Strong computer literacy skills.
  • Strong communication and organizational skills.
  • Effective prioritization skills.
  • Reliable ownership and follow through skills.
  • Ability to provide a luxury experience while engaging in every conversation with Team Members and guests.
  • Ability to communicate effectively in one-on-one, small group, and large group situations.
  • Ability to read, write and communicate verbally in English and Vietnamese.
  • Ability to apply common sense reasoning to service related scenarios.
  • Ability to show up on time and ready to work at your station.
  • Being a team player- someone who cares about the success of their team
  • Ability to type quickly and accurately on a computer keyboard
  • Multi-tasking with accuracy

Must-Haves:

  • Education:? A high school diploma or GED equivalent
  • Must be able to speak, write, and comprehend Vietnamese fluently
  • Exceptional guest service attitude
  • Experience: One (1) year experience in telephone operations or switchboard operations or Hotel operations.
  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements:

  • Ability to use hands and fingers to handle and feel.
  • Ability to frequently talk, hear, walk, and sit.
  • Ability to occasionally use hands and arms to reach, legs and feet to balance, stoop, kneel or crouch.
  • Ability to stay in a seated position for up to an 8 hour shift.
  • Ability to regularly lift and/or move up to 5 pounds and infrequently lift and/or move up to 10 pounds.
  • Ability to regularly utilize sufficient vision or other powers of observation to review documents and computer screens and organize documents and materials.?


What We Offer:

Perks We Offer You

  • Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
  • Generous retirement savings options are available.?
  • Free uniforms
  • Free parking
  • Discounted meals
  • Service and Attendance bonuses
  • Tuition reimbursement
  • Discounts on hotels, theme parks, travel, and more

Life at Live

  • 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
  • Casino is over 100,000 square feet and requires the ability and energy to move about it with a true sense of urgency
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed


  • Hanover, United States Live! Casino and Hotel Maryland Full time

    Overview: Why We Need Your Talents: ? The overall goal of the Contact Center Representative is to ensure all communications (digital and audio) are handled in a timely, professional, and courteous manner while providing quality services?to both guests and team members. Compensation: $17.50/hr Fully On Site Priority staffing: Various shifts available. Must...


  • Hanover, United States Live! Casino & Hotel Full time

    Where You'll Make an Impact: Curating an exceptional guest experience for our internal and external guests alike. Handle incoming digital and audio interactions (chats, emails, SMS, voicemails, etc) as needed or directed. Master opportunities to upse Representative, Operations, Skills, Retail, Team Member

  • Call Center

    3 weeks ago


    Hanover, United States PeopleShare Full time

    PeopleShare is hiring for Call Center Representatives for an innovative healthcare client in Whippany, NJ! If you are have a background in customer service/ Call center apply today! • Schedule: Monday- Friday, multiple day shifts available • Pay Rate: $19-$20/hr ( $19 for early shift and $20 for late ) Responsibilities for Call Center Representatives:...


  • Hanover, United States FastSigns Full time

    Responsive recruiter Benefits: Bonus based on performance Competitive salary Employee discounts Paid time off FASTSIGNS #311401 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative...


  • Hanover, United States SMG Full time

    We are currently accepting applications from individuals with experience working in customer service, customer relations, and customer support to work as part of our team. Entry Level Customer Relations Representatives will receive training to ensure they have all the skills and knowledge that they require to be successful in this high-energy industry. We...


  • Hanover, Massachusetts, United States FASTSIGNS #311401 Full time

    Job OverviewFASTSIGNS #311401 is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the initial point of contact for current and prospective customers, providing exceptional service and support to drive business growth.Key ResponsibilitiesPrepare estimates, implement...


  • Hanover, United States FastSigns Full time

    Responsive recruiter Benefits: Competitive salary Employee discounts Paid time off FASTSIGNS #311401 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities 8-hour shift, Monday - Friday: 9:00 AM - 5:00 PM A Successful FASTSIGNS Customer...


  • Hanover, Massachusetts, United States Dibs Co. Full time

    Job DescriptionWe are seeking a highly motivated Sales Development Representative to join our team.As a Sales Development Representative, you will be responsible for developing a commercial customer base through cold call, phone, and email sales efforts.Key Responsibilities:Strategically develop a commercial customer base through sales efforts.Develop...

  • Sales Representative

    2 weeks ago


    Hanover, Massachusetts, United States Dibs Full time

    Part-time Sales OpportunityFish Window Cleaning is seeking a motivated and results-driven individual to join our team as a part-time sales representative. As a sales representative, you will be responsible for developing a commercial customer base through cold calls, phone, and email sales efforts.Key Responsibilities:Strategically develop a commercial...

  • Sales Representative

    3 weeks ago


    Hanover, Massachusetts, United States Dibs Full time

    Part-time Sales PositionFish Window Cleaning is seeking a motivated and results-driven individual to join our sales team as a part-time sales representative. This is a perfect opportunity for retirees or busy parents looking for flexibility.As a sales representative, you will be responsible for developing a commercial customer base through cold calls, phone,...

  • Sales Representative

    3 weeks ago


    Hanover, Massachusetts, United States Dibs Full time

    Part-time Sales PositionFish Window Cleaning is seeking a motivated and results-driven individual to join our team as a part-time sales representative. This is a perfect opportunity for retirees or busy parents looking for flexibility.As a sales representative, you will be responsible for developing a commercial customer base through cold calls, phone, and...

  • Sales Representative

    3 weeks ago


    Hanover, Massachusetts, United States Dibs Full time

    Part-time Sales PositionFish Window Cleaning is seeking a motivated and results-driven individual to join our team as a part-time sales representative. This is a perfect opportunity for retirees or busy parents looking for flexibility.As a sales representative, you will be responsible for developing a commercial customer base through cold calls, phone, and...


  • Hanover Park, Illinois, United States David Mordis - State Farm Agent Full time

    Job OverviewAre you a customer-focused individual with excellent communication skills? Do you enjoy working with the public and building strong relationships? If so, we may have the perfect opportunity for you as a Customer Relations Representative with David Mordis - State Farm Agent.ResponsibilitiesAs a Customer Relations Representative, you will be...

  • Sales Representative

    2 weeks ago


    Hanover, Massachusetts, United States Dibs Full time

    Part-time Sales OpportunityFish Window Cleaning is seeking a motivated and results-driven individual to join our team as a part-time sales representative. This role is perfect for those looking for flexibility and a chance to build a career in sales.Key Responsibilities:Develop a commercial customer base through cold calls, phone, and email sales...


  • Hanover, United States University of Pittsburgh Medical Center Full time

    Provide a warm greeting to all patients upon arrival Check-in patient at desk and collect copayments and any other applicable patient payments at the point of service Confirm and/or update patient registration information at checkout Provide updates Patient Services, Representative, Patient, Healthcare


  • Hanover, United States Johns Hopkins Medicine Full time

    is a leader in provider-sponsored health plans. If you are interested in improving how healthcare is delivered, and have a passion to be at the forefront of change, JHHP is the place to call home. YOU belong here. What awaits you: This role is eligible for remote work! Up to $400 in monthly bonus potential! Please note : US citizenship is...


  • Hanover, Massachusetts, United States Curaleaf Full time

    As a Customer Service Representative at Curaleaf, you will be the first point of contact for our guests, ensuring they have a great experience during each visit. Your daily responsibilities will include driving sales and using the point-of-sale system to track merchandise and verify purchases. You will work alongside your team to create an environment of...


  • Hanover Park, Illinois, United States David Mordis - State Farm Agent Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and promoting our insurance and financial services products.Key...


  • East Hanover, New Jersey, United States Russo Bros. & Co. Full time

    Job DescriptionCustomer Service Representative (CSR) - High Volume Call Center - Full TimeRusso Bros & Co - A member of the Len the Plumber Heating and Air Family of Companies is seeking a highly skilled Customer Service Representative to join our team in New Jersey.This role is the first line of communication for existing and new customers, and serves a key...


  • Hanover, United States UniFirst Full time

    Customer Development Representative UniFirst is seeking a motivated, self-driven individual for a Customer Development Representative position to increase existing account sales in a dedicated market territory. As a Customer Development Representative, you will leverage warm relationships with existing customers to increase overall organic growth and...