Contact Center Representative- Bilingual: Vietnamese

3 months ago

Hanover, United States Live! Casino and Hotel Maryland Full time

Overview:

Why We Need Your Talents:

?

The overall goal of the Contact Center Representative is to ensure all communications (digital and audio) are handled in a timely, professional, and courteous manner while providing quality services?to both guests and team members.

Compensation: $17.50/hr

Fully On Site

Priority staffing: Various shifts available.

Must Have Weekend Avaliability

Responsibilities:

Where You'll Make an Impact:

  • Curating an exceptional guest experience for our internal and external guests alike.
  • Handle incoming digital and audio interactions (chats, emails, SMS, voicemails, etc) as needed or directed.
  • Master opportunities to upsell services and accommodations according to brand standards.
  • Follow up with guests as needed or directed and help bring closure to any outstanding issues.
  • Ability to deescalate issues in a calm and professional manner.
  • Route calls to the appropriate person/department.
  • Always maintain guest confidentiality when reviewing information.
  • Promote a positive and productive environment within the department.
  • Provide concierge type services to VIP guests for invite only and complimentary events.
  • Communicate open work orders affecting in-house guests to the appropriate departments.
  • Maintain knowledge of current service offerings, promotions, in-room offerings, current product inventory levels, in-house activities or events and travel conditions.
  • Maintain full knowledge, understanding, and adherence to company and department rules, policies and procedures, and sequences of service.
  • Maintain knowledge and skill levels on property specific systems including but not limited to: HMS, Loyalty, QCI, Hotsos, Opentable, Talkdesk, Mitel, In Moment, etc.
  • Other related duties as assigned.


Qualifications:

Skills to Help You Succeed:

  • Impeccable service and conflict resolution skills.
  • Effective salesmanship skills.
  • Strong computer literacy skills.
  • Strong communication and organizational skills.
  • Effective prioritization skills.
  • Reliable ownership and follow through skills.
  • Ability to provide a luxury experience while engaging in every conversation with Team Members and guests.
  • Ability to communicate effectively in one-on-one, small group, and large group situations.
  • Ability to read, write and communicate verbally in English and Vietnamese.
  • Ability to apply common sense reasoning to service related scenarios.
  • Ability to show up on time and ready to work at your station.
  • Being a team player- someone who cares about the success of their team
  • Ability to type quickly and accurately on a computer keyboard
  • Multi-tasking with accuracy

Must-Haves:

  • Education:? A high school diploma or GED equivalent
  • Must be able to speak, write, and comprehend Vietnamese fluently
  • Exceptional guest service attitude
  • Experience: One (1) year experience in telephone operations or switchboard operations or Hotel operations.
  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements:

  • Ability to use hands and fingers to handle and feel.
  • Ability to frequently talk, hear, walk, and sit.
  • Ability to occasionally use hands and arms to reach, legs and feet to balance, stoop, kneel or crouch.
  • Ability to stay in a seated position for up to an 8 hour shift.
  • Ability to regularly lift and/or move up to 5 pounds and infrequently lift and/or move up to 10 pounds.
  • Ability to regularly utilize sufficient vision or other powers of observation to review documents and computer screens and organize documents and materials.?


What We Offer:

Perks We Offer You

  • Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
  • Generous retirement savings options are available.?
  • Free uniforms
  • Free parking
  • Discounted meals
  • Service and Attendance bonuses
  • Tuition reimbursement
  • Discounts on hotels, theme parks, travel, and more

Life at Live

  • 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
  • Casino is over 100,000 square feet and requires the ability and energy to move about it with a true sense of urgency
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed

  • Contact Center Representative- Bilingual: Spanish

    3 months ago

    Hanover, United States Live! Casino and Hotel Maryland Full time

    Overview: Why We Need Your Talents: ? The overall goal of the Contact Center Representative is to ensure all communications (digital and audio) are handled in a timely, professional, and courteous manner while providing quality services?to both guests and team members. Compensation: $17.50/hr Fully On Site Priority staffing: Various shifts available. Must...

  • Call Center Representative

    3 weeks ago

    Hanover, United States PeopleShare Full time

    Have recent/current call center experience? PeopleShare is now hiring a fully in-office Call Center Representative in Hanover, MD! Pay is up to $22/hr based on your experience.   Call Center Representative Job Details:Schedule: Mon-Fri 8:30am-5:00pmPay Rate: $20-22/hr based on experienceLocation: Hanover, MD (On-site Fully In-office) Call Center...

  • Call Center Representative

    2 weeks ago

    Hanover, United States PeopleShare Inc Full time

    Have recent/current call center experience? PeopleShare is now hiring a fully in-office Call Center Representative in Hanover, MD! Pay is up to $22/hr based on your experience.Call Center Representative Job Details: Schedule: Mon-Fri 8:30am-5:00pm Pay Rate: $20-22/hr based on experience Location: Hanover, MD (On-site Fully In-office) Call Center...

  • Call Center

    2 months ago

    Hanover, United States PeopleShare Full time

    PeopleShare is hiring for Call Center Representatives for an innovative healthcare client in Whippany, NJ! If you are have a background in customer service/ Call center apply today! • Schedule: Monday- Friday, multiple day shifts available • Pay Rate: $19-$20/hr ( $19 for early shift and $20 for late ) Responsibilities for Call Center Representatives:...

  • Customer Service Representative

    1 week ago

    Hanover, United States L2 Brands Full time

    About L2 Brands!The Customer Service Account Coordinator is led by the Vice President of Customer Service. The account coordinator is the primary point of contact for customers and sales executives, working closely with sales representatives and customers to develop long-term relationships by providing exceptional support and customer satisfaction. Acting as...

  • Automotive Sales Representative

    3 weeks ago

    Hanover, Pennsylvania, United States Ciocca Automotive Western Division Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused sales professional to join our dynamic team at Ciocca Automotive Western DivisionKey Responsibilities:• Greet and guide clients through their purchase experience• Assist clients in identifying the right vehicle for them• Conduct product presentations and demonstration drives• Build...

  • Call Center

    7 months ago

    Hanover, United States PeopleShare Full time

    Tired of working weekends and looking for a Monday – Friday position?PeopleShare is hiring a Call Center Agent - Temp Assignment +$100 Sign on Bonus 1st PayApply Now!!!!!Job Details for Call Center Agent Position:Schedule: Monday - Friday - various schedulePay Rate: Up to $21.00 per hourDedicated training planWhat’s in it for you as a Call Center...

  • Licensed Practical Nurse, Health Center Manager

    2 months ago

    Hanover, United States Premise Health Systems Full time

    Healthcare Without Rival Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care - in-person and in the...

  • Licensed Practical Nurse, Health Center Manager

    3 weeks ago

    Hanover, United States Premise Health Full time

    Healthcare Without Rival  Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in...

  • Customer Care Representative I

    1 week ago

    Hanover, United States Johns Hopkins Health System Full time

    Johns Hopkins Health Plans is a leader in provider-sponsored health plans. If you are interested in improving how healthcare is delivered, and have a passion to be at the forefront of change, JHHP is the place to call home. YOU belong here. What awaits you: Work-life balance - This is a remote role! Medical, Dental, and Vision Insurance. 403B Savings Plan...

  • Customer Care Representative I

    1 week ago

    Hanover, United States Johns Hopkins Health System Full time

    Johns Hopkins Health Plans is a leader in provider-sponsored health plans. If you are interested in improving how healthcare is delivered, and have a passion to be at the forefront of change, JHHP is the place to call home. YOU belong here. What awaits you: Work-life balance - This is a remote role! Medical, Dental, and Vision Insurance. 403B Savings Plan...

  • Special Education Teacher

    3 months ago

    Hanover, United States Sunbelt Staffing Full time

    Job DescriptionJob DescriptionMinimum 1+ years special education experience required.Sunbelt is seeking a dedicated and compassionate Special Education Teacher who is committed to creating an inclusive and supportive learning environment near Hanover, MN.Responsibilities:Develop and implement IEPs tailored to individual student needs. Adapt curriculum and...

  • Customer Service Representative

    3 weeks ago

    Hanover, New Hampshire, United States CVS Health Full time

    About the JobProvide differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues.Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when...

  • Customer Service Representative

    1 month ago

    Hanover Park, United States U-Haul Full time

    Location: 4N221 84th Ct, Hanover Park, Illinois 60133 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    7 months ago

    Hanover, United States Avis Budget Group Full time $16

    Customer Service RepresentativePay: $16.10/hourImmediately hiring! If the idea of spending the day sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise.What You’ll Do:This is an outdoor combination role, where you will assist customers in...

  • Sales Representative Intern

    2 months ago

    East Hanover, United States Mondelez International Full time

    Job DescriptionAre You Ready to Make It Happen at Mondelz International?Join our Mission to Lead the Future of Snacking. Make It Matter.As an organization we are committed to developing the next generation of Makers and Bakers. Joining us at an early career stage in our fast paced and ever changing environment will enable you to do more, learn more and grow...

  • CDL A Truck Driver

    1 month ago

    Hanover, United States Misfits Market Full time

    Misfits Market is a mission-driven, high-growth startup dedicated to reducing food waste and making shopping for sustainable, high-quality groceries easier and more affordable. We deliver organic produce, high-quality meats and seafood, plant-based proteins, dairy, bakery, wine, and other grocery items to nearly every zip code in 48 states at up to 30...

  • Customer Service Representative

    1 week ago

    Hanover, Massachusetts, United States The Salvation Army Eastern Territory Full time

    About the RoleThe Salvation Army Adult Rehabilitation Center is hiring a Sales Associate to play a crucial role in maintaining a clean, organized, and welcoming store environment.Main Responsibilities:Sort, price, and distribute donations to appropriate departments.Clean, sort, and price items from the warehouse for distribution.Ensure the store is stocked...

  • Customer Service Account Coordinator

    2 weeks ago

    Hanover, United States L2 Brands Full time

    About L2 Brands!The Customer Service Account Coordinator is led by the Vice President of Customer Service. The account coordinator is the primary point of contact for customers and sales executives, working closely with sales representatives and customers to develop long-term relationships by providing exceptional support and customer satisfaction. Acting as...

  • Product Manager

    7 months ago

    Hanover, United States ClearChoiceMD Urgent Care Full time

    Join a well-established leader in the industry as Product Manager for the sales and development of the FCM air classifier milling systems.  Reporting to the VP of Sales and Marketing, the ideal candidate will possess a BS in Engineering OR a minimum of 5 years of experience in process or capital equipment sales with a preference for dust collection and/or...