Call Center Representative

1 week ago


Hanover, United States PeopleShare Full time
Have recent/current call center experience? PeopleShare is now hiring a fully in-office Call Center Representative in Hanover, MD Pay is up to $22/hr based on your experience.   
Call Center Representative Job Details:
  • Schedule: Mon-Fri 8:30am-5:00pm
  • Pay Rate: $20-22/hr based on experience
  • Location: Hanover, MD (On-site Fully In-office)
     
Call Center Representative Job Description: • Managing incoming calls and customer service inquiries.
• Generating sales leads that develop into new customers.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue requires escalation,
the CSR will forward the issue to the assigned specialist or other appropriate staff.

Call Center Representative Job Requirements:• 2+ years of current/recent experience in a call center environment. REQUIRED• Must be comfortable working fully in-office.
• Service-oriented and able to resolve customer grievances.
• Ability to maintain a calm and professional demeanor under pressure.
• Proficient computer skills in the MS Office suite including Excel with the ability to learn new software.
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk,  call center representative, customer service representative, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 
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