Customer Service Associate

1 month ago

San Diego, United States Hyundai Translead Full time

**Who We Are**

At Hyundai Translead, wepromote a customer-driven corporate culture by providing the best quality and impeccable service with all values centered on our customers. We refuse to be complacent, embracing every opportunity for greater challenge and are confident in achieving our goals with unwavering passion and ingenious thinking. We create synergy through a sense of togetherness that is fostered by mutual communication and cooperation within the company and with our business partners. We believe the future of our organization lies in the hearts and capabilities of individual members, and will help them develop their potential by creating a corporate culture that respects talent. We respect the diversity of culture and customers, aspire to be the worlds best at what we do, and strive to become a respected global corporate citizen.

**Job Summary**

Hyundai Translead is the leading manufacturer of dry and refrigerated van trailers, flatbeds, chassis, and dollies in North America. Headquartered in San Diego, California, we invest heavily in R&D and engineering to raise industry standards with our state-of-the-art facilities. Our goal is to provide our customers with continuous improvement and innovative trailer solutions. We take pride in improving the customer care experience. Whenever, wherever you have equipment and service needs, our goal is to be there for you to quickly assess any problems and come up with solutions in a timely, cost-efficient manner.

The Customer Service role supports the Aftermarket by providing high customer service to Hyundai Translead dealers and distributors regarding sales orders, plant transfers, parts availability, parts pricing, supplier information, or any other customer requests or needs. This position contributes to the overall mission of Hyundai Translead by providing innovative solutions and improving the customer care experience.

**Essential Functions**

* Processes sales orders, purchase orders and update delivery status to team and customers

* Resolves issues to fulfill orders promptly

* Facilitates pricing requests and lead-time requests for stock or non-stock parts from Hyundai Translead or other suppliers

* Communicates with the outsourcing department to track all fabricated and purchased components

* Escalates issues or missed deadline time to management to achieve committed delivery date

* Processes and maintain records of all freight bills on all shipments

* Creates and process credit and debit memos for special sales, claims, and returns

* Processes and manage any customer claims (damaged, lost, wrong, or missing parts)

* Upon payment confirmation received from Accounting Department, updates and archive Sales Orders

* Follow up with customers on all outstanding Account Receivables and late payments

* Answers inbound phone calls from customers promptly and politely

* Receives and responds to customer requests using email and phone calls

* Aids customers with Aftermarket sales support such as tracking packages, shipments, weekly stock orders, return authorizations, and processing shipping discrepancies

* Provides part cross-reference information to customers

* Exceeds customers expectations by demonstrating the highest level of customer service

* Follows up with internal or external parties to provide prompt solutions for customers

* Effectively diffuses high-tension situations with customers

* Communicates any urgent customer service issues to management

* Continuously improves processes to become more efficient

* Performs to exceed department and company goals

* Executes any other duties assigned by management

**Minimum Education and Experience Requirements**

* High school diploma or GED

* Ability to learn about the heavy duty trailer industry

* Previous experience using Excel (basic data entry, will train to perform v-lookup)

**Preferred Education and Experience Requirements**

* 2 years of experience in customer service

**Benefits**

* 401(K) matching

* Paid vacation and holidays

* 100% premium paid health, dental, vision, life, ADD, LTD, STD insurance benefits

* Voluntary benefits: pet insurance, flexible spending account, supplemental life insurance

* Hyundai vehicles lease/purchase discount program

* Daily lunch benefit

**Work Environment and Physical Demands**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Hyundai Translead is an EEO/AA/Disability/Vets Employer

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Customer Service Representative

    2 weeks ago

    San Antonio, United States Customer Service Representative Full time

    Seeking aCustomer Service Representative for a direct hire opportunity in San Antonio, TX for our client a Global Logistics Company that offers sophisticated logistical solutions backed by the world's largest global logistics network. Essential Duties and Responsibilities: Entering Shipment Orders intoproprietary Transportation Management System. Check...

  • Customer Service Associate

    3 hours ago

    San Diego, California, United States Pilot Freight Service Full time

    Position Title: Part-Time Customer Service AgentCompany: Pilot Freight ServicesJob Overview:Pilot Freight Services is in search of a dedicated part-time Customer Service Agent to join our team.Key Responsibilities:Maintain regular and precise communication with customers, cartage agents, and internal personnel.Provide accurate shipping rate estimates.Monitor...

  • Customer Service Associate

    19 hours ago

    San Diego, California, United States ASK Consulting Full time

    Job OverviewAll candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment.Position: Customer Service AssociateLocation: San Diego, CA (On-Site) - Hybrid options may be available post-training.Contract Duration: 12 MonthsCompensation: $25.39/hr on W2Role...

  • Customer Service Associate

    3 months ago

    San Diego, United States Urbn Leaf Full time

    **Customer Service Associate** at Urbn Leaf 658 E. San Ysidro Blvd, San Diego, CA 92173 Urbn Leaf is an innovative company recognized for shattering stereotypes and setting new standards within the cannabis industry. With a focus on consumer education and staff training, we are working to change the perceptions of cannabis. From the thoughtfully curated...

  • Customer Service

    3 months ago

    San Diego, United States Cycles Consulting, inc. Full time

    Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated Customer Service & Sales Associate to add to our diverse team of professionals. Our company works with our...

  • Customer Service

    3 months ago

    San Diego, United States Cycles Consulting, inc. Full time

    Do you enjoy working with people?Are you looking for an opportunity to challenge yourself and learn new skills?If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated Customer Service & Sales Associate to add to our diverse team of professionals.Our company works with our...

  • Sales & Customer Service Associate [CUSTOMIZATION REQUIRED]

    3 months ago

    San Diego, United States Massage Envy Full time

    **Sales & Customer Service Associate [CUSTOMIZATION REQUIRED]** Rancho Penasquitos Franchised Location Regular Part-Time **We're looking for people who are:** * Sales superstars * Champions for Regular Bodywork * Masters of Customer Service * Fast on their Feet * Great Teammates * People of Integrity * Flexible Schedules * All Supplies Provided **Job...

  • Customer Relations Associate

    6 days ago

    San Diego, California, United States Pilot Freight Service Full time

    Position Title: Customer Service 1Job Category: Stations-WestRequisition Number: CUSTO004437Job Overview:Pilot Freight Services is in search of a dedicated Customer Service 1 to join our team.Key Responsibilities:Maintain consistent and precise communication with customers, cartage agents, and internal personnel.Provide accurate rate quotations for...

  • Customer Service and Sales Associate

    14 hours ago

    San Diego, United States Hashimi Organization Full time

    Job DescriptionJob DescriptionJob Summary: We are seeking a motivated and customer-focused individual to join our team as a Remote Customer Service and Sales Associate. In this role, you will be responsible for providing excellent customer service, managing sales inquiries, and driving sales growth through effective communication and relationship-building....

  • Customer Service and Sales Associate

    1 month ago

    San Diego, United States Hashimi Organization Full time

    Job DescriptionJob DescriptionJob Summary: We are seeking a motivated and customer-focused individual to join our team as a Remote Customer Service and Sales Associate. In this role, you will be responsible for providing excellent customer service, managing sales inquiries, and driving sales growth through effective communication and relationship-building....

  • Customer Service 1

    3 months ago

    San Diego, United States Pilot Freight Service Full time

    ** Customer Service 1** **Job Category****:** Stations-West **Requisition Number****:** CUSTO004437 Showing 1 location **Job Details** **Description** **Pilot Freight Services is seeking a full time Customer Service 1 for our San Diego CA, location.** **Responsibilities:** * Frequent and accurate communication to customer, cartage agents, and other station...

  • Customer Service Specialist

    2 days ago

    San Diego, United States Fighter's Market Inc Full time

    fightersmarket.com) is a growing Brazilian Jiu-Jitsu Uniforms and Apparel business.Our goal is to provide our customers with a wide variety of Brazilian Jiu-Jitsu supplies at competitive prices and with superior customer service.We are looking for a results-driven retail Sales Associate/Customer Support Specialist to be responsible for online AND in-store...

  • Customer Service Specialist/Sales Associate

    1 week ago

    San Diego, United States FightersMarket.com Full time

    Fighters Market (www.fightersmarket.com) is a growing Brazilian Jiu-Jitsu Uniforms and Apparel business. Our goal is to provide our customers with a wide variety of Brazilian Jiu-Jitsu supplies at competitive prices and with superior customer service. We are looking for a results-driven retail Sales Associate/Customer Support Specialist to be responsible for...

  • Customer Service Specialist/Sales Associate

    1 month ago

    San Diego, United States FightersMarket.com Full time

    Fighters Market (www.fightersmarket.com) is a growing Brazilian Jiu-Jitsu Uniforms and Apparel business. Our goal is to provide our customers with a wide variety of Brazilian Jiu-Jitsu supplies at competitive prices and with superior customer service. We are looking for a results-driven retail Sales Associate/Customer Support Specialist to be responsible for...

  • Customer Service Specialist

    4 weeks ago

    San Diego, United States Fighters Market Full time

    Fighters Market (www.fightersmarket.com) is a growing Brazilian Jiu-Jitsu Uniforms and Apparel business.Our goal is to provide our customers with a wide variety of Brazilian Jiu-Jitsu supplies at competitive prices and with superior customer service.We are looking for a results-driven retail Sales Associate/Customer Support Specialist to be responsible for...

  • Customer Service/Warehouse Associate

    2 months ago

    San Diego, United States Daltile Full time $20 - $31

    Dal-Tile is currently seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! The Customer Service/Warehouse Associate will need someone responsible for providing a variety of support such as servicing walk-in customers, completing sales transactions in conjunction with material handling duties such as receiving, loading/unloading...

  • Customer Service Specialist/Sales Associate

    3 months ago

    San Diego, United States FightersMarket.com Full time

    Fighters Market (www.fightersmarket.com) is a growing Brazilian Jiu-Jitsu Uniforms and Apparel business. Our goal is to provide our customers with a wide variety of Brazilian Jiu-Jitsu supplies at competitive prices and with superior customer service. We are looking for a results-driven retail Sales Associate/Customer Support Specialist to be responsible for...

  • Loss Prevention Customer Service Associate I>

    3 months ago

    San Diego, United States Marshalls Full time

    Marshalls - 908 Camino Del Rio N. 92108 [Retail Associate / Team Member] As a Customer Service Associate at Marshalls, you'll: Role model established customer experience practices with internal and external customers; Support and embody a positive store culture through honesty, integrity, and respect; Accurately ring customer purchases/returns and count...

  • Sales & Customer Service Associate

    2 months ago

    San Diego, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Mira Mesa, 9450-A Mira Mesa Blvd. San Diego, CA 92126 Do you have a passion for helping others? At the Massage Envy Mira Mesa franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and...

  • Customer Service Associate

    6 hours ago

    San Diego, California, United States TEKsystems Full time

    Exciting Opportunity for Benefit Client Service RepresentativesWe are seeking dedicated individuals for the role of Benefit Client Service Representatives. This position involves assisting plan participants with their healthcare and pension plan enrollment and updates.Key Responsibilities:Engage with participants effectively, providing support through...