Customer Service Specialist/Sales Associate

2 months ago

San Diego, United States FightersMarket.com Full time

Fighters Market (www.fightersmarket.com) is a growing Brazilian Jiu-Jitsu Uniforms and Apparel business. Our goal is to provide our customers with a wide variety of Brazilian Jiu-Jitsu supplies at competitive prices and with superior customer service. We are looking for a results-driven retail Sales Associate/Customer Support Specialist to be responsible for online AND in-store sales activities. The ideal employee will be able to provide excellent customer service, maintain high customer satisfaction, and exceed company expectations. Knowledge of the jiu-jitsu industry is a plus.Schedule: 40 hr weeks, Monday to Friday 8:45am-5:15pmHourly Wage: $22 per hourBenefits offered for this job:Vacation (1 week per year to start, then 2 weeks per year)Group Health InsurancePaid Holidays401k with employer matchEmployee DiscountsBe part of a growing business with a positive work environmentAdvancement opportunitiesSales ResponsibilitiesEnsure high levels of customer satisfaction through excellent sales serviceAssess customers needs and provide assistance and information on product features"Go the extra mile" to drive salesMaintain in-stock and presentable condition assigned areasRemain knowledgeable on products offered and discuss available optionsCross-sell productsCollaborate with co-workers to ensure customer needs are metBuild productive and trusting relationships with customersCustomer Service ResponsibilitiesEffectively manage large amounts of incoming callsIdentify and assess customers' needs, in order to achieve satisfactionHandle complaints, provide appropriate solutions and alternatives in a timely manner, and follow-up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesGo the extra mile to engage with customersRequirementsProven working experience as a sales associate and/or relevant customer support experienceBasic understanding of sales principles and customer service practicesProficiency in English (proficiency in Portuguese is a plus but not required)Solid communication and interpersonal skillsFamiliarity with CRM systems and practicesCustomer orientated, and ability to adapt/respond to different types of personalitiesExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh School Diploma or Equivalent36 months of Sales & Customer Service experienceWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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