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Client Service Representative
3 months ago
Overview Element has an opportunity for a Client Services Representative , to join our growing team. This Client Services Representative will build loyalty by developing and managing relationships with existing customers. Monitors and tracks orders daily to ensure on-time delivery and customer satisfaction. Salary: $22.00 - $26.00 per hour DOE Responsibilities Manages key accounts by generating the status report per customer, scheduling work flow processes, and communicating accurate due dates. Provides status reports to clients and updates on work in process. Coordinates return of customer’s samples and remnants as required. Works with customers and test laboratories to resolve complaints/issues. Provides information to new customers via phone and email. Resolves discrepancies on purchase orders regarding quantity, specifications, etc. Directs qualified outside leads/clients to the sales staff for quotations. Invoices complete orders. Resolves customer invoice disputes. Skills / Qualifications High school diploma required. A or BA/BS preferred. 1 year minimum experience in customer service. Aerospace or material testing background preferred. Bilingual a plus. Demonstrated success in customer service. Must have strong communication skills, both oral and written. Strong telephone skills are required. Proficient in standard office software (Excel, Windows applications and Word) and computer systems. Strong interpersonal skills. Ability to remain calm when faced with deadlines and multiple priorities. Ability to work with minimal supervision. Ability to work effectively under stressful situations. Strong multi-tasking skills. Company Overview Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’. When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access. While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development. Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization. Diversity Statement At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”. All suitably qualified candidates will receive consideration for employment on the basis of objective work-related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws. #J-18808-Ljbffr
