Client Service Representative
5 days ago
At Advanced Medical Manage, we are seeking a highly skilled and motivated Client Service Representative to join our team.
Job Summary:
The Client Service Representative will be responsible for providing exceptional customer service to our clients, patients, and internal departments through inbound and outbound calls, emails, and other communication channels.
Key Responsibilities:
- Receive and respond to inbound calls from health providers, health plans, and patients regarding claims, authorizations, eligibility, and other medical-related inquiries.
- Provide accurate and timely information on eligibility for medical services.
- Transfer calls to appropriate departments when necessary.
- Identify, research, and resolve issues related to claims, eligibility, authorizations, and other medical-related matters.
- Make outbound calls for follow-up purposes.
- Recognize and alert management of inappropriate trends in customer calls.
- Recommend process improvements.
- Document all calls and actions in our proprietary software.
Requirements:
- Fluency in Korean is a must.
- High School Diploma or GED required; Associate's degree preferred.
- 2+ years of call center experience strongly preferred.
- 1+ year in a medical or healthcare environment preferred.
- High energy and goal-oriented.
- Problem-solving and time management skills.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office, including Word, Outlook, and Excel.
- Positive attitude with great interpersonal skills.
- Outstanding work ethic.
- World-class customer service skills.
Work Environment:
The Client Service Representative will work in a fast-paced call center environment, Monday through Friday, 8:00am - 5:00pm.
What We Offer:
At Advanced Medical Manage, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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