Front Desk Agent

2 weeks ago

Meridian, United States Comfort Suites Meridian Full time

We are seeking an ambitious, dependable, self-starting and customer service driven Front Desk to join our team The candidate must have flexible availability that include working weekends and holidays.

POSITION SUMMARY: Provide sales and customer service functions related to guest registration, reservations and revenue collections, in a manner that will ensure that guests receive a safe and secure place to stay with friendly and attentive service. This position requires candidate to be flexible. Shifts will vary and candidate must be able to work weekends and holidays.

EXPECTATIONS OF THE EMPLOYEE:

  • Serve internal and external guests in a positive, professional manner.
  • Follow all guidelines on confidentiality.
  • Be responsible for quality, accuracy, timelines, reliability and thoroughness of work performed.
  • Develop and maintain positive working relationships with other employees.
  • Ability to communicate effectively, both verbally and written.
  • Provision of and responsiveness to the information needs of management and co-workers.
  • Promote teamwork.
  • Be punctual and reliable.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Providing courteous guest service and responding promptly to guest questions, complaints or requests.
  • Organizes the reservations for the days arrivals. Checks for duplicate reservations and determines special room requests. Pre-blocks special request rooms.
  • Performs the functions of the front desk including check-ins, checkouts, reservations, answers phones, provides wake-up calls, etc.
  • Check-in guests following credit policies.
  • Ensure guest problems are resolved and followed through in a timely manner.
  • Understands the operation of the property management system.
  • Provides information concerning hotels, facilities and functions, as well as their location (ex. Rooms for disabled, directions to and from airport and major attractions, location of vending, fax number, etc.).
  • Assists staff with our property events when in need to assure guest satisfaction.
  • Provides security for guests by maintaining confidentiality of guest information.
  • Familiar with property security and key control procedures, as well as fire safety procedures.
  • Performs additional tasks assigned by property management.
  • Processes all reservation requests in a friendly and efficient manner. Processes all guest registration and checkouts promptly.
  • Completes paperwork necessary for front desk operations (registration cards, folios, credit cards vouchers, cash reports, room reports, etc.).
  • Provides efficient switchboard services, including handling of messages, mail, wake-up calls, and other guest services as the opportunity arises.
  • Accounts for all receipts, paid outs, and charge funds as specified.
  • Responsible for auditing and balancing all cashiers reports and cash drawers.
  • Performs front office posting and filing procedures as directed.
  • Maintains cleanliness and order to the front office areas.
  • Provides accurate information to housekeeping, such as house counts, room status, or guest service requirements.
  • Has frequent contact with hotel guests and employees. May have some contact with vendors and/or supplies.
  • Must be team environment Green focused and make sure service goals are being met.
  • May be required to work nights, weekends and holidays.
  • May be required to stand for long periods of time.

MINIMUM REQUIREMENTS:

  • High School Diploma or Equivalent
  • Excellent communication skills
  • 2 to 3 years of Hotel Front Desk Experience.

ESSENTIAL PHYSICAL FUNCTIONS: Must be able to sit or stand for long periods of time. Must be physically able to occasionally grasp, grip, pull, push, twist, turn and lift boxes, which average around 25-30 pounds each.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • Hotel Front Desk Representative

    3 months ago

    Meridian, United States Tru Boise West Full time

    Job DescriptionJob DescriptionJoin the TRU Adventure as a Front Desk Representative! Are you ready to unlock the door to an exciting career at TRU by Hilton Boise West? We're not just a hotel; we're a vibrant community seeking a stellar addition to our Front Desk team.Why TRU by Hilton Boise West?Elevate Your Career: Become a key player in our...

  • Front Desk Coordinator

    4 days ago

    Meridian, Mississippi, United States The Joint Chiropractic Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Coordinator at The Joint Chiropractic. As a key member of our front office team, you will be responsible for providing exceptional patient care and support to our members and patients.Key ResponsibilitiesProvide Excellent Patient CareGreet members...

  • Front Desk Coordinator

    1 day ago

    Meridian, Idaho, United States CBH Homes Full time

    Job Summary:CBH Homes is seeking a highly skilled and professional Front Desk Coordinator to join our team. As the first point of contact for our customers, you will be responsible for providing exceptional customer service and ensuring a positive experience for all visitors to our office.Key Responsibilities:Provide exceptional customer service to all...

  • Hotel Front Desk Rep

    1 month ago

    Meridian, United States Tru Boise West Full time

    Embark on Excellence as a Hotel Front Desk Rep - Customer Service Specialist! Welcome to the epitome of hospitality at TRU by Hilton Boise West, where every guest interaction is an opportunity to shine and make a lasting impact. Why Choose the Hotel Front Desk Rep Life?Elevate Your Professional Journey: Become a key player in a team-driven environment that...

  • Hotel Front Desk Rep

    3 months ago

    Meridian, United States Tru Boise West Full time

    Job DescriptionJob DescriptionEmbark on Excellence as a Hotel Front Desk Rep - Customer Service Specialist! Welcome to the epitome of hospitality at TRU by Hilton Boise West, where every guest interaction is an opportunity to shine and make a lasting impact.Why Choose the Hotel Front Desk Rep Life?Elevate Your Professional Journey: Become a key player in a...

  • Hotel Night Auditor

    4 days ago

    Meridian, Idaho, United States SCI Hotels LLC Full time

    Job SummaryWe are seeking a detail-oriented and customer-focused Night Auditor to join our team at SCI Hotels LLC. As a Night Auditor, you will be responsible for ensuring the accuracy of financial transactions and providing exceptional guest service.Key ResponsibilitiesAudit all house and guest accounts to ensure balance and accuracyPrepare final reports...

  • Veterinary Front Desk Associate

    4 days ago

    Meridian, Idaho, United States Intermountain Pet Hospitals Overland Full time

    About This OpportunityAt Intermountain Pet Hospitals Overland, we are seeking a highly skilled and compassionate Veterinary Front Desk Associate to join our team. As a key member of our front office staff, you will play a vital role in providing exceptional customer service to our clients and their pets.ResponsibilitiesReceive and place calls to clients for...

  • Front Desk Associate

    3 months ago

    Meridian, United States Hand & Stone - Meridian Full time

    Job DescriptionJob DescriptionBenefits:Employee discountsFlexible scheduleFree uniformsOpportunity for advancement Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa...

  • Dental Front Office Assistant

    4 weeks ago

    Meridian, United States South Corner Dental Care Full time

    Position Summary: South Corner Dental Care is looking for a full-time Dental Front Office Assistant to join our team. Work Schedule: Monday-Tuesday 9am-7pm, Thursday- Friday am-5pm; Off Wednesday, Saturday, and Sunday Why Heartland Dental? Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team...

  • Assistant Store Manager(Part-Time)

    3 months ago

    Meridian, United States Extra Space Storage Full time

    Part-Time. Will work between multiple stores in the district. This location is closed on Sundays. Bilingual Spanish preferred. Day shift only: Office closes at 6pm. As an  Assistant Store Manager , you will have the opportunity to be part of a diverse team with an excellent company culture. We offer  competitive wages , a  great...

  • Front Desk Reception

    1 month ago

    Meridian, United States Musick Auction Full time

    Job DescriptionJob DescriptionPrimary responsibilities will include answering phones, checking out customers, data entry and customer service. We are looking for someone who is punctual, detail oriented and positive. The receptionist position is the face of our company, we would like someone who is professional and has great customer service skills.Job Type:...

  • Hospitality Service Leader

    1 week ago

    Meridian, Idaho, United States SCI Hotels LLC Full time

    Become a Key Player as a Guest Service Manager at SCI Hotels LLCThe SCI Hotels LLC is seeking a dedicated hotel operations expert to take on the role of Guest Service Manager on a full-time basis. In this pivotal position, you will assist the General Manager in achieving the hotel's financial objectives by managing daily operations effectively. Your focus...

  • Hotel Operations Supervisor

    1 week ago

    Meridian, Idaho, United States SCI Hotels LLC Full time

    Become a Key Player as a Guest Service Manager at SCI Hotels LLCThe SCI Hotels LLC is seeking an experienced hospitality professional to take on the role of Guest Service Manager. This full-time position is essential in supporting the General Manager in achieving the hotel's financial objectives by managing daily operations effectively.As the Guest Service...

  • Guest Service Manager

    3 months ago

    Meridian, United States SCI Hotels LLC Full time

    Job DescriptionJob DescriptionThe Country Inn & Suites - Boise in Meridian ID is seeking an experienced hotel operations professional to join their team as the full-time Guest Service Manager. The Guest Service Manager’s primary responsibility is to assist the General Manager in achieving the hotel’s long-range profit and revenue goals by directing the...

  • Store Manager

    4 weeks ago

    Meridian, United States Extra Space Storage Full time

    Job DescriptionJob DescriptionAs a Store Manager, you will have the opportunity to be part of a diverse team with an excellent company culture. We offer competitive wages, a great work/life balance, and career and development opportunities. This location is closed on Sundays.Bilingual Spanish preferred.Day shift only: Office closes at 6pm.  Extra Space...

  • Member Experience Associate

    2 weeks ago

    Meridian, United States Kiln Part time

    Job DescriptionJob DescriptionSalary: About Kiln:Kiln is a flex ­office and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places and spaces. Kiln opened its first 2 locations in 2018 in Salt Lake City and Lehi Utah. Today we have 13 locations across...

  • Member Experience Associate

    3 weeks ago

    Meridian, United States Kiln Part time

    Job DescriptionJob DescriptionSalary: About Kiln:Kiln is a flex ­office and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places and spaces. Kiln opened its first 2 locations in 2018 in Salt Lake City and Lehi Utah. Today we have 13 locations across...

  • Medical Receptionist

    1 month ago

    Meridian, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative/Medical receptionist opening in Meridian, ID, that is a perfect fit for you!As the first and last person our amazing clients see when they...

  • Housekeeping Team Leader

    2 weeks ago

    Meridian, Idaho, United States My Place Hotel-BoiseMeridian, ID Full time

    Job OverviewSUMMARY:The Housekeeping Supervisor plays a vital role in ensuring the smooth operation of the housekeeping department while adhering to budgetary constraints.KEY RESPONSIBILITIES:Assist in the recruitment, training, and evaluation of housekeeping personnel.Oversee inventory management and procurement of departmental supplies.Maintain budgetary...

  • Housekeeping Team Leader

    2 weeks ago

    Meridian, Idaho, United States My Place Hotel-BoiseMeridian, ID Full time

    Job OverviewPOSITION SUMMARY:The Housekeeping Supervisor plays a crucial role in overseeing the housekeeping department, ensuring operations align with budgetary constraints while maintaining high standards of cleanliness and guest satisfaction.KEY RESPONSIBILITIES:Assist in the recruitment, training, mentoring, and evaluation of housekeeping...