Content Review Manager
1 week ago
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The Reality Labs Developer Ecosystem team plays a critical role in connecting Virtual Reality developers with consumers looking for innovative and immersive experiences. As the popularity of the Meta’s Quest platform continues to grow, we are seeking motivated individuals to join our team and help scale our app review operations.The Content Review Manager will be responsible for reviewing and resolving complex app review cases that have been escalated due to disputes or other issues. This includes conducting thorough investigations, analyzing data and policy implications, and communicating decisions clearly and effectively to internal and external stakeholders. The ideal candidate will have experience with app review processes and policies, as well as strong analytical and problem-solving skills.
Execute thorough testing processes for third-party submissions to the Meta Quest Store, ensuring that all technical and content policy requirements are met.
Communicate app submission results to developers and internal stakeholders, providing 1:1 ticketed support as needed.
Gather information from domain experts for new products and features and coordinate training for the testing team to ensure up-to-date knowledge and expertise.
Propose self-service tools, documentation, or other improvements to the Quest Store submission and launch process to increase efficiency and reliability.
Develop in-app policy documentation to ensure consistent and accurate enforcement of policies and drive innovation regarding processes and standard methodologies to operationalize our handling of developer violations.
Create knowledge management documentation for consistent and scalable handling of processes and collaborate cross-functionally to develop training content.
Evaluate special requests for feasibility and scoping, working with engineering and other stakeholders to unblock complex developer inquiries. Propose methods to standardize requests that come up frequently.
Report on trends and advocate for platform-level solutions to common rejection reasons.
Proactively participate in continuous improvement initiatives, identifying and suggesting axes of improvement to optimize app review processes and tools.
Minimum Qualifications
3+ years of relevant experience in policy, program management, operations, growth, internet technology, or an equivalent function, demonstrating a proven understanding of industry trends and best practices.
Proven experience to juggle multiple projects and fluctuating deadlines while maintaining meticulous attention to detail and a high level of accuracy.
Proven communication skills, including the skill to clearly document complex bugs and the steps to reproduce them, as well as to communicate effectively with both technical and non-technical audiences.
Proven developer advocacy skills, with proven experience helping app developers overcome challenges and providing guidance to help them succeed.
Preferred Qualifications
BA/BS degree in a relevant field highly preferred, such as Business Administration, Operations Management, or Computer Science.
Significant experience working in the technology industry, particularly in app review or trust and safety scaled operations, with a deep understanding of industry trends and best practices.
Locations
Data Center
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com .
$101,000/year to $152,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits
at Meta.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here . We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Meta, its employees, and others as required or permitted by law. You may view Meta Pay Transparency Policy,
Equal Employment Opportunity is the Law
notice, and Notice to Applicants for Employment and Employees
by clicking on their corresponding links. Additionally, Meta participates in the E-Verify program
in certain locations, as required by law.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com .
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