Content Review Manager

3 weeks ago

Burlingame, United States Meta Full time

**Content Review Manager Responsibilities**:

- Execute thorough testing processes for third-party submissions to the Meta Quest Store, ensuring that all technical and content policy requirements are met.
- Communicate app submission results to developers and internal stakeholders, providing 1:1 ticketed support as needed.
- Gather information from domain experts for new products and features and coordinate training for the testing team to ensure up-to-date knowledge and expertise.
- Propose self-service tools, documentation, or other improvements to the Quest Store submission and launch process to increase efficiency and reliability.
- Develop in-app policy documentation to ensure consistent and accurate enforcement of policies and drive innovation regarding processes and standard methodologies to operationalize our handling of developer violations.
- Create knowledge management documentation for consistent and scalable handling of processes and collaborate cross-functionally to develop training content.
- Evaluate special requests for feasibility and scoping, working with engineering and other stakeholders to unblock complex developer inquiries. Propose methods to standardize requests that come up frequently.
- Report on trends and advocate for platform-level solutions to common rejection reasons.
- Proactively participate in continuous improvement initiatives, identifying and suggesting axes of improvement to optimize app review processes and tools.

**Minimum Qualifications**:

- 3+ years of relevant experience in policy, program management, operations, growth, internet technology, or an equivalent function, demonstrating a proven understanding of industry trends and best practices.
- Proven experience to juggle multiple projects and fluctuating deadlines while maintaining meticulous attention to detail and a high level of accuracy.
- Proven communication skills, including the skill to clearly document complex bugs and the steps to reproduce them, as well as to communicate effectively with both technical and non-technical audiences.
- Proven developer advocacy skills, with proven experience helping app developers overcome challenges and providing guidance to help them succeed.

**Preferred Qualifications**:

- BA/BS degree in a relevant field highly preferred, such as Business Administration, Operations Management, or Computer Science.
- Significant experience working in the technology industry, particularly in app review or trust and safety scaled operations, with a deep understanding of industry trends and best practices.

**About Meta**: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

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