Customer Service Represntative
4 weeks ago
We're seeking a positive, personable customer service representative for a rewarding career opportunity You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can't wait to get started
Responsibilities
•Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
•Ensure customer account information is up-to-date
•Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
•Regularly meet with sales lead to receive the newest service and product knowledge
•Create records of customer interactions and follow up to ensure all questions have been answered
Qualifications
•Display strong communication skills, active listening skills, and personal skills
•Previous work in a customer-facing position
•High school diploma, G.E.D. or equivalent
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