Inside Sales/Customer Service Professional
2 weeks ago
This person interacts with customers providing the highest level of customer service by receiving requests for railcar parts, gathering appropriate information, and providing quotes.
What you'll do:
- Receives initial contact from customer requesting railcar parts for specific leased cars built by Trinity
- Gathers appropriate data to begin research to quote customer
- Prepares proposals and quotes for customers from established pricing and lead time
- Coordinates order entry into automated data handling system
- Receives customer inquiries concerning shipment problems, order changes, invoice variations, etc.
- Resolves issues by coordinating with company personnel; responds to customers and implements corrective action as needed
- Generates paperwork concerning customer orders, shipments, etc.
- Assures that research projects are properly archived and indexed to support future research activities
- Reads schematic drawings and problem-solves to determine correct part(s) to quote with accuracy
- Bachelor's degree preferred with two years of related sales experience, or an equivalent combination of education and related sales experience which results in the required knowledge, skills and abilities
- Proficient in Microsoft Office Suite
- Knowledge of sales and marketing practices, techniques and administration
- Knowledge of division products, or the ability to acquire it rapidly
- Ability to maintain accurate, complete records
- Ability to establish and maintain effective relationships with customers and company personnel
- Knowledge of automated data handling systems from a user's perspective
- Prior experience using LX/IBM is preferred
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