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**CUSTOMER SERVICE ADMINISTRATOR, MONTBLANC**

Montblanc is an international luxury goods holding company that designs, manufactures, distributes, and sells premium jewellery, timepieces, leather goods, writing instruments, fragrances and ready to wear fashion.

The retail customer service administrator will be responsible for delivering an exceptional after-sales service experience to our retail boutiques by assisting with systematic management of the after sales portfolio for the retail network. The ideal candidate will have outstanding customer service and communication skills, a drive for quality results and be committed to meeting deadlines. Equally, the candidate will be resilient and adaptable while promoting a positive and professional culture.

**The core-roles (including but not limited to) are as follows:**

* Processing repairs systematically from beginning to end in a timely manner in conjunction with the vendors systematic movement

* Manage luxury brand after-sales email box

* Handle inbound calls from boutiques and provide support as needed

* Build lasting relationships by delivering first contact resolution

* Process spare parts orders in a daily basis

* Manage factory communication

* Respond to vendor requests for feedback and updates on parts orders and any other communication or support as needed

**Requirements:**

* Excellent verbal and written communication skills

* Sound problem-solving skills

* Ability to work independently with minimal supervision

* Quick learner that can thrive in a fast paced, multi-tasking environment

* Proficiency in Microsoft Office Product Suite (Word, Excel, Outlook)

* SAP knowledge strongly preferred