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Member Service Representative
4 months ago
**Member Service Representative Position at First Financial Credit Union**
If you are energetic, love to work with members/customers, and thrive in a service-based atmosphere, then you will find a tremendous opportunity with First Financial.
When you join First Financial Credit Union as a Full Time Member Service Representative in our La Mesa branch, you are joining a team of dedicated, self-motivated individuals who enjoy helping others and working in a collaborative and progressive environment. We don't shy away from our success and work hard each day to make great things happen for our members/customers, our teams, and ourselves.
As a Member Service Representative, you will be able to use your prior success in new accounts and loan products to help members of the educational community meet their financial goals. This is a great opportunity for experienced Personal Bankers, Financial Service Representatives and Banking Specialists.
You will provide information to members and prospective members on all credit union accounts, services, and products. Learn and grow your experience with new accounts and loan products such as consumer, auto and real estate products. Consult with clients on the telephone to resolve challenges and promote services and products. Support branch operations through back-up teller (cash-handling) activities.
**Our Culture**
At the very heart of who we are is doing what is in the best interest of our members, employees, and the California educational community. By listening to, and knowing the needs of our membership, we have become their trusted advisor. We focus on our members' end-to-end experience (journey) and employees are empowered to help members make their financial dreams a reality. To that end, we focus on hiring for talent and the right fit for our culture.
We are in business to serve the educational community, and our internal members our talented staff with the same respect and extraordinary service expectations.
At the credit union, we believe that talent and attitude count as much as skill and experience. As a result, we are looking for talented people who share our vision, our passion for the educational community, and for delivering exceptional service with the right attitude.
We believe in a good work/life balance and retaining our employees. We hire motivated people who we train to expertly perform and excel in their position--all in an environment where you can flourish and advance.
**Perks**
We offer the following exceptional benefits:
-Medical, Dental and Vision
-Vacation time for Union employees (accruing from day one) available after 1 year of service
-Additional Vacation Service award for every 5 years of service (up to 4 weeks)
-401(k) with 5% Safe Harbor Employer Contributions
-Gain Sharing (Profit Sharing)
-Additional Incentives and Recognition based on performance
-Special Product Pricing (discounted loan rates and interest on accounts with no minimum balance)
-Frequent employee appreciation and recognition events
-Opportunity to win trips with all-expenses paid
**Community Minded, Just Like You**
Our dedication to the educational community sets us apart from the big banks and other credit unions. Our staff and volunteers (Board Members and Supervisory Committee) enthusiastically spend hours volunteering at local schools each year. In addition, we zealously give back in many other ways, including:
* Donations to local schools from both members and staff
* Teacher Grants, Classroom Supplies Grants, Teaching Credential Grants, and Scholarships for Graduating High School Seniors (and those pursuing their education)
* Community involvement local charities
**History**
We value and take tremendous pride in serving the financial needs of the California educational community. We were founded by educators for educators over 85 years ago. It's a role we take seriously and a mission to which we are just as committed to today as we were in 1933.
We continue to uphold a focus on educators, maintaining a charter and mission statement that emphasize our dedication. We have held steadfast to our commitment and have not changed our focus nor abandoned our relationship with the educational community over the years for the general public (as many credit unions have done to their core membership). In fact, our Board of Directors consists of current and retired educators, ensuring that the educational community will remain our focus on an ongoing basis.
For over 85 years, we have been providing better value to members, consistently demonstrating our commitment with our time- and money-saving products and services designed specifically for the needs of the California educational community.
We have 10 branches in Southern California, serving Los Angeles County, Orange County, San Diego County, the Inland Empire, the San Gabriel and San Fernando Valleys.
**Career Opportunities**
We are looking for talented people who share our vision, our passion for the educational community, for delivering exceptional service and for doing what is in the best interest of our members.
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