Service Coordinator II

3 weeks ago

Sterling Heights, United States National Church Residences Full time

Job Description: Title: Service Coordinator II National Church Residences- All Divisions Status: Non-exempt Reports to: Property Manager/Portfolio Manager for Enriched Housing Services/ Program Manager Revision date: August 2022 Supervises: n/a PURPOSE The Service Coordinator assumes responsibility for coordinating programs and services to help participants maintain a good quality of life and age in place, following prescribed policies and procedures of the organization and under supervision of the Property Manager/Staffing Manager/Program Manager. ESSENTIAL FUNCTIONS AND BASIC DUTIES Coordinates programs and activities for eligible individuals on a group basis: Serves as a liaison to community agencies and seeks out new services available to eligible individuals. Monitors the ongoing provision of services from community agencies and documents participant’s use in the designated documentation management system. Develops and maintains a Resource Directory of state and/or local service providers. Organizes educational events related to health care and agency support. Identifies partners to provide health services and screenings to participants. Assists participants in building informal support networks. Engages volunteers within the community when appropriate. Coordinates services for participants on an individual basis: Outreaches to eligible individuals to provide education about the program and offer enrollment. Conducts participant assessments and screenings according to program requirements. Collaborates and communicates with care and service colleagues. Provides quality customer service to eligible individuals. Assists participants in acquiring community services to address social determinants of health. Adheres to a follow-up and monitoring schedule outlined by participant preferences. Performs related duties as required: Completes miscellaneous tasks such as gathering reports or participating in interdisciplinary meetings. Builds rapport with participants while maintaining professional boundaries. Manages time independently and responds to all communications in a timely manner. Accurately records labor time according to program policies. Documentation: Completes timely electronic and written documentation within required systems. Completes all required forms with participants who want to utilize the Service Coordination program. Completes Care Plans and monitors plans with participants. Submits documentation needed for funder and quality Performance Reports. PERFORMANCE MEASUREMENTS Meets requirements outlined in Quality Assurance Review Process and other regulatory requirements. Responsibilities are carried out in a manner consistent with National Church Residence’s Core Values. EXPECTATIONS Maintains a caseload ratio of more than 1.25 assigned units/individuals per scheduled hours per pay. Demonstrates a positive, professional manner and provides leadership as a role model. Adheres to all policies, procedures, and terms set forth in the National Church Residences’ Employee Information Guide. Ensures all care is provided with respect and dignity for individuals. Completes all annual education requirements timely. QUALIFICATIONS EDUCATION/CERTIFICATION: High School Diploma or GED required; a bachelor’s degree in social work or a related field is preferred. EXPERIENCE REQUIRED: Two or more years of experience in social service delivery with elderly, people with disabilities, and/or family population. SKILLS/ABILITIES: Good communication, comprehension, and interpersonal skills; working knowledge of Windows, Microsoft Office Suite. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Travel: Occasional or as directed. Vision: Normal: Consistent with standard workflow. WORKING CONDITIONS Worker is subject to changing inside and/or outside temperatures. MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION REASONING ABILITY: Ability to apply common sense understanding to carry out detailed instructions. LANGUAGE ABILITY: Ability to speak, read, write and understand English. ACKNOWLEDGEMENT I hereby understand and agree to the above description of the duties required of a Service Coordinator. __________________________________________________________________________________________________Signature Date All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law. #J-18808-Ljbffr

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