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Auto Physical Damage Specialist III

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Glendale, United States Farmers Group Inc. Full time

Auto Physical Damage Specialist III - Greater Los Angeles, CA areas We are Farmers We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. Farmers is an award-winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Workplace: In the Field ( #LI-Field ), Remote ( #LI-Remote ) Job Summary Completes virtual or in-person vehicle inspections on repairable and/or total loss vehicles, establishes damages, and negotiates settlement of claims with customers and repair facilities. Works independently and/or collaboratively with claim owners to investigate coverage and liability on a case-by-case basis. Responsible for managing a variety of specialty auto losses specific to complex and severe damage estimates, Total Loss Express, Fire, Theft & Vandalism, diminution of value and other than auto property damage claims. Provides excellent service to internal and external customers. Essential Job Functions Inspects, appraises or evaluates damaged property using claims estimating software and determines claims related damage. Completes auto repair estimates or adjusts repair facility estimates. Manages repair process and adjusts auto repair supplements. Field CR’s will be required to make critical decisions on repair vs replace in addition to total vs repair at all times. Issues payments on site when appropriate. Completes vehicle total loss valuations. Explains total loss process and settles total loss claims. Obtains salvage release agreement from policyholder or claimant on total loss vehicles before assigning liability to Salvage department, mitigating additional salvage storage costs. Interacts/collaborates directly with policyholders, claimants, agents, repair facilities and attorneys to set appointments, explain damages and the repair process, and set expectations. Effectively collaborates with claim owners, defense counsel, SIU and independent adjustors for customer interaction and resolution strategy. Appropriate communication with all entities associated with the claim and the repair must be established and maintained at all times to ensure parts are available and ordered on time to keep repair on schedule. Confirms, explains, and applies coverage, assists with rental management, determines and reports on subrogation potential, fraud indicators, negotiates and issues claim payments. Serves as mentor to less experienced adjusters, and demonstrates leadership skills on projects and in the workplace. Performs other duties as assigned. Education Requirements High school diploma or equivalent required. Bachelor’s degree preferred, or an automotive related Associate of Applied Science degree from an accredited technical college, or the experience described below. Experience Requirements Advanced negotiating skills and advanced in-person interpersonal and communication skills. Advanced computer and time management skills. 3 years of previous APD Estimating skills required or consistent demonstration of technical proficiency. Advanced knowledge of body and mechanical repair/replace operations. Advanced conflict resolution skills. Advanced critical thinking skills. Farmers offers a competitive salary commensurate with experience, qualifications and location. o CA Only: $31.10 - $38.08 Bonus Opportunity (based on Company and Individual Performance) 401(k) Medical Vision Health Savings and Flexible Spending Accounts Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly. Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance. #J-18808-Ljbffr