International Customer Service Representative

4 weeks ago

Elkhart, United States Safe Fleet Full time

** International Customer Service Representative**

Elkhart - FEI Exempt Associate **About The Position**

**Meet the Smart Safety Company**

At Safe Fleet our name says it all we are redefining what Fleet Safety means with one-stop access to customized, integrated, and intelligent solutions that answer todays safety needs and anticipate tomorrows challenges. By making fleets smarter, we make them safer.

Weve worked to build an integrated safety platform for fleet vehicles of every type School Bus, Transit, Fire, EMS, Law Enforcement, Work Truck, Truck & Trailer, Waste & Recycling, Industrial, and Military.

Were driving safety forward in everything we do and were looking for innovative, enthusiastic self-starters to join us.

**Work for the Smart Safety Company**

**The International Customer Service Representative is responsible for providing excellent customer support and sales assistance to an assigned customer base through phone and email contact, customer visits and tradeshow activities.**

* Entering orders placed by customers within 24 hours of verified shipping instructions

* Proactively recommend updated products to customers to increase customer satisfaction and improve transactions profitability.

* Facilitator for Production Control to ensure production schedule maintained, orders expedited as necessary, past due issues communicated

* Facilitate for Accounting Credit Card & Payment in Advance terms

* Provide before and after sale documentation for customers as required

* Manage change orders

* Process credit memos

* Insure certification requirements are met

* Coordinate outside inspection as necessary

* Process Repair orders per standard work instructions

* Double check others orders as assigned

* Maintain export documentation

* Determine customer requirements and expectations in order to recommend specific products and solutions

* Recommend alternative product, newer Elkhart Brass technology or competitor equivalent based on cost, availability or specifications

* Educate customers about terminology, features & benefits of products in order to improve product related sales and customer satisfaction

* Present price, delivery, credit and freight terms in accordance with standard work instructions, written or verbal

* Enter and maintain Leads and Opportunities in Sales Force in accordance with standard work instructions

* Maintain customer records by updating account information in Infor XA

* Provide backup support for Receptionist

* Resolves product or service issues by clarifying customer complaint, determining the cause, selecting & explaining and implementing best solution

* Capture product & service issues in CRM Quality Technical Incident

* Participate in Cornerstone (New Product Development) as required

* Work with VP Business Development & Regional Managers as requested to maintain EBITDA

* First line of contact via phone or email with all external customers

* Prepare banking documentation as required

**SUPERVISORY RESPONSIBILITIES:**

* This job has no supervisory responsibilities

**COMPETENCIES:**

To perform the job successfully, an individual should demonstrate the following competencies:

* Quality Focus

* Adaptability in fast-paced, changing environment

* Remains calm and works well under pressure

* Written emails, quotes, presentation communication skills

* Verbal ability to interact with all levels

* Attention to details

* Proactive & Priority Setting

* Process Oriented

* Continuous improvement initiative

* Continuous learning attitude

* Commitment to success

* Contribute to positive team spirit

* Volunteers readily

* Concern for safety

**QUALIFICATIONS:**

* High School diploma or equivalent required

* 2+ years of international logistics experience preferred

* 5+ years of customer service experience in manufacturing environment preferred

**LANGUAGE SKILLS:**

* Ability to read, write, speak, and comprehend English

* Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization in person, on the phone, and in writing

**PHYSICAL DEMANDS:**

* The employee must have adequate hearing and visual acuity.

* The position requires being seated a good portion of the day.

* Employee may occasionally lift and/or move up to 25 pounds.

* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**PPE REQUIREMENTS:**

* In compliance with OSHA standards it has been determined that Safety glasses and footwear are required on the plant floor

**WORK ENVIRONMENT:**

* The noise level in the work environment is usually moderate

* Working environment is in an air-conditioned cubical with occasionally physically going into an unheated/air- conditioned manufacturing/warehouse setting where the employee may be exposed to dust, odors, oils, cleaning solvents, lubricants, or noise

**WORK HOURS:**

* Expected to work 40+ hours weekly

* Typical office hours are worked between 7am-6pm Monday thru Friday

* Up to 10% travel may be required

**At Safe Fleet, you are empowered to build a career that will take you where you want to go. You'll enjoy the freedom to explore new projects, the support to think outside the box and the tools necessary to achieve personal success. We offer a comprehensive compensation package, including Medical, Dental, 401K and bonuses.**

We're a background check and pre-hire drug screen company where allowed by law.

*We do not discriminate in hiring or employment on the basis of race, color, religion, gender, marital status, national origin, sexual orientation, age, disability, ancestry veteran status or any other status protected by law.

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