International Customer Service Representative

1 week ago

Elkhart, United States NIBCO INC. Full time

NIBCO is a recognized leader in the flow control industry. Headquartered in Northern Indiana, with a manufacturing history that spans over a century, NIBCO operates manufacturing facilities across the United States, as well as Mexico and Poland. NIBCO is known by our customers for exceptional quality, commitment to on-time delivery, and outstanding product innovation. Setting us apart from our competitors is our people.

If you're looking for a place where your hard work and great ideas make a difference-NIBCO is the place for you.

**POSITION INFO**:
Primary function of this job includes handling pre-contract customer needs for processing export shipments. A critical function of this role includes understanding all government functions with the export and import of goods in regard to the filing and processing of required documents.

**RESPONSIBILITIES**:

- Strong communication skills (verbal and written) and understanding of cultural sensitivities.
- Negotiate freight rates with NIBCO approved Freight Forwarders.
- Coordinate Ocean and Air shipments with NIBCO approved Freight Forwarders and Carriers to achieve a timely transit and seamless product delivery.
- Adhere to the processing of shipments over $2500 with AES in the required timeframe to avoid fines.
- Strong understanding of Compliance with all government agencies (US Census Bureau, FTR, and Security - US Department of Commerce, etc.).
- Managing all orders including those with Letter of Credit terms.
- Ability to work on your own, set priorities, work under pressure, and use sound basic business judgment.
- Support Account Receivables with customer collections and reconciling client accounts.
- Responsible for documentation and final consolidation of orders to complete customer shipments.
- Analyze various correspondences including, but not limited to, orders, discrepancy reports, claims and sales information.
- Support other areas of organization on exporting and importing goods when required.
- Clearly communicate changes of U.S. and foreign shipping regulations and procedures to clients and appropriate persons within the organization.
- Establish and maintain a high level of product and technical knowledge to effectively meet customer service expectations.

**EXPERIENCE**:
Previous international export experience is preferred. Experience in documentation and letters of credit would be beneficial.

**EDUCATION**:
Bachelor’s Degree preferred, but equivalent international exporting experience acceptable.

**TRAINING AND SKILLS**:

- NIBCO is committed to equal opportunity employment. It is the policy of NIBCO to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law._

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