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Relocation Manager
2 months ago
Relocation Director
Coldwell Banker Realty, named the nation's No. 1 residential real estate brokerage by developing the standard in relocation, referral programs, and real estate experiences, is seeking a Relocation Director.
The Director will be the presence to real estate agents who have opted-in to receive referrals from Coldwell Banker Realty.
This role is 100% remote. The ideal candidate will reside in the Western Time Zone.
Responsibilities:
Responsible for the selection, coaching, and accountability to drive the best in-class conversion and service success.
Drive awareness across multiple service offerings to new and existing customers to drive quality referrals to the company.
Effectively communicate, promote, and implement initiatives for CB Realty internally and externally.
Provide agent development and support through proprietary technology platforms.
Collaborate with the assigned leadership teams to establish and implement strategies for the achievement of agent goals and performance metrics for clients.
Pro-actively onboard and exit agent based on overall performance.
Represent CB Realty to corporations and other sources of business including relocation management companies, corporate client-specific events, and group move presentations.
Participate in local branch office and regional meetings, both in person or virtually.
Optimally communicate any issues brought to your attention to the appropriate Operations Manager or Director for resolution.
Responsible for analyzing performance data reports to track against goals.
Minimum Qualifications:
5+ years of experience in a customer service role, Real Estate, or Relocation
Real Estate License preferred
Excellent platform and classroom-style public speaking experience is required, both in-person and virtually
Confirmed experience with effective lead conversion
Strong command of virtual communication methods including video conferencing and video content creation
Outstanding customer service skills, with strong oral and written communication skills
Exhibits strong interpersonal, motivational, and leadership skills
Demonstrate strong interpersonal and problem-solving skills
Effective skills in developing and coaching agents remotely
Ability to work well in a fast-paced, nuanced sales environment
Business development and sales skills
Shown ability to present concepts, data analysis, and project plans and complete accordingly
Strong dedication to business ethics
Ability to travel locally and regionally as needed
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