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Air Logistics Customer Care Specialist

2 months ago

Chicago, United States Kuehne + Nagel AS Full time

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Chicago site is looking for a new Customer Care Specialist to join our Air Logistics team. Your Role As a Customer Care Specialist, you will be the face of our company to the customers you speak with. You will be responsible for maintaining, developing, and enhancing customer satisfaction and loyalty by ensuring service excellence through proactive customer service, problem solving, customer follow up, and interaction with our sales colleagues. Your Responsibilities Responsible for the implementation, support & monitoring of Kuehne+Nagel Air Shipments. Coordination of all aspects of the pick-up (including, but not limited to, billing, rate quotation, approval of vendor invoices, etc.). Ensure the Scheduling Pickup and Deliveries are executed. Responsible for rating shipments/handling/storage correctly per the SOP. Mandatory daily correspondence with overseas offices as necessary. Ensure the necessary handling procedures (both physical and written) are followed accordingly, when applicable, documented in client-level Quality Agreements, Service Level Agreements, and SOPs. Work closely with other departments to deliver high level of service to healthcare customers. Schedule Monday- Friday 8am-5pm (Flexibility to work overtime on weekends as needed). Reports to the Air Logistics Customer Care Manager. Your Skills and Experiences High school diploma or equivalent. 2+ years of Air Logistics experience, with import/export experience preferred. 2+ years of customer service experience. Good Reasons to Join There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #J-18808-Ljbffr