Customer Success Agent

4 weeks ago

Norwell, United States Safety-Kleen Full time

Safety-Kleen is looking for a Bi-Lingual Customer Success Agent to join their safety conscious team The CSA provides customer service including order procurement, suggestive selling, waste profiling, call documentation, customer problem resolution, maintenance/creation of customer profiles, pricing records, and invoicing of shipments, including cross checking of invoice results and adjustments as needed. Generates business opportunities, cultivates sales leads, drives sales and works to exceed quotas and targets. Why work for Safety-Kleen? Health and Safety is our 1 priority and we live it 3-6-5 Competitive wages Comprehensive health benefits coverage after 30 days of full-time employment Group 401K with company matching component Opportunities for growth and development for all the stages of your career Generous paid time off, company paid training and tuition reimbursement Positive and safe work environments Order placement, entry, documentation and tracking; communicate product delivery schedules with customers as appropriate, using OM, SF, other softwares Develop and maintain customer records, including activities, cases, orders, opportunities, and leads, as well as ensuring accuracy/currency of customer contact information Customer issue resolution, including payment processing, document retrieval, account updates, order taking, escalations, etc. Develop, maintain, and manage customer relationships at all levels and ensure customer satisfaction in all sales transactions. Follow up with past customers to restore business relationships and look for opportunities to upsell Consistently meet or exceed weekly and monthly sales targets and goals, including profit expectations, on all sales transactions and customer referral goals. Create and cultivate a sales pipeline, and ensure disciplined management to meet or exceed quotas Understand the customer's business needs and initiatives, and apply our environmental solutions in support of their business goals. Suggest products and services that will add value and ensure customer is provided with accurate information and quotes in a timely manner Cultivate leads for larger, more complex accounts, or accounts requiring a site visit, for the outside sales team High School diploma is required Computer skills - Office 365 and Salesforce typing proficiency, ability to use multiple screens Time management, attention to details, organizational skills; Active listening; multiple concurrent software use Excellent written and verbal communication skills; Suggestive selling; Goal oriented; self-motivated Ability to operate in fast-paced environment Prior sales experience is a plus Safety-Kleen Systems, a Clean Harbors company, has a commitment to excellence deeply rooted in a strong sense of tradition. Our entire business model revolves around keeping North American businesses green. We generate more than $1.2 billion in annual revenue as a world-class environmental service organization and market leader in industrial hazardous waste management, parts-cleaning technology, and oil re-refining. We collect over 200 million gallons of used motor oil each year and we have the largest re-refinery capacity in North America allowing us to re-refine more than 150 million gallons each year. Every day, we help our customers resolve their waste management needs and reduce their carbon footprint. PROTECTION. CHOICES. PEOPLE . MAKE GREEN WORK. Join our safety focused team today To learn more about our company, and to apply online for this exciting opportunity, v isit us at www.safety-kleen.com/careers . Clean Harbors is an equal opportunity employer. We do not discriminate against applicants due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or on the basis of any other federal, state/provincial or local protected class. Safety-Kleen Systems, a Clean Harbors company, is a Military & Veteran friendly company. SK LI-BP1

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