Front Desk Agent

2 months ago

Waco, United States TownePlace Suites Waco Full time

Raines Co. - Your Future is Now

Position Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms.

We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the worlds leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

Essential Functions

  • Assisting guests efficiently, courteously, and professionally at all times
  • Maintain a high level of service and hospitality
  • Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
  • Post guest charges, collect payments and follow all cash handling procedures
  • Handle guest mail and messages with respect to privacy and professionalism
  • Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
  • Be a great communicator to various departments and management on guest comments and concerns
  • Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
  • Have full knowledge of hotel safety and emergency procedures

Qualifications

  • High school diploma, GED or equivalent
  • Experience in customer service, forward-facing, or other guest related positions
  • Proficient in Microsoft Office or similar computer applications
  • Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred
  • Experience with brand or property specific PMS, Quore, PBX and other hotel related systems preferred
  • Must speak English fluently.
  • Must have excellent written and oral communication skills.
  • Problem solving, reasoning, and ability to multi-task and interact with people under pressure.

Raines is proud to be an Equal Opportunity Employer

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.

  • Front Desk Agent

    4 weeks ago

    Waco, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - StayAPT Suites Waco [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...

  • Front Desk Agent

    3 weeks ago

    Waco, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - SpringHill Suites Waco [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...

  • Front Desk Representative

    3 weeks ago

    Waco, Texas, United States Aimbridge Hospitality Full time

    Front Desk Agent Role at Aimbridge HospitalityAimbridge Hospitality is seeking a skilled Front Desk Agent to join our team at StayAPT Suites Waco. As a key member of our guest services team, you will be responsible for delivering exceptional customer experiences and ensuring seamless operations at the Front Desk.Key Responsibilities:Greet and welcome guests,...

  • Front Desk Representative

    4 weeks ago

    Waco, Texas, United States Aimbridge Hospitality Full time

    Front Desk Agent Role at Aimbridge HospitalityAimbridge Hospitality is seeking a skilled Front Desk Agent to join our team at StayAPT Suites Waco. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth stay.Key Responsibilities:Greet and welcome guests, providing a warm and friendly...

  • Front Desk Representative

    2 weeks ago

    Waco, Texas, United States Aimbridge Hospitality Full time

    Front Desk Agent Role at Aimbridge HospitalityAimbridge Hospitality is seeking a skilled Front Desk Agent to join our team at the SpringHill Suites Waco. As a key member of our guest services team, you will be responsible for delivering exceptional customer experiences and ensuring seamless operations at the front desk.Key Responsibilities:Greet and welcome...

  • Hotel Front Desk Agent

    4 months ago

    Waco, United States Hotel Indigo Waco-Baylor Full time

    DescriptionHotel Front Desk Clerk We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...

  • Front Desk Representative

    1 month ago

    Waco, Texas, United States Hampton Inn Waco Full time

    Front Desk AgentRaines Co. - Your Future is NowJob Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Raines Co. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling inquiries, checking-in/out, and reserving rooms.Key Responsibilities:Assist guests...

  • Front Desk Representative

    1 month ago

    Waco, Texas, United States Woodspring Suites Waco Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Woodspring Suites Waco. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a smooth and enjoyable stay for our guests.Key Responsibilities:Register guests and handle check-ins and...

  • Front Desk Representative

    2 weeks ago

    Waco, Texas, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience. You will be the first point of contact for guests, and your warm and welcoming demeanor will set the tone for their stay.ResponsibilitiesRegister guests and process check-ins...

  • Front Desk Representative

    1 month ago

    Waco, Texas, United States Texas Western Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Courtyard Waco - Waco, TX. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesRegister guests into the...

  • Front Desk Representative

    1 week ago

    Waco, Texas, United States Hampton Inn Waco Full time

    Job Summary:Raines Co. is seeking a skilled Front Desk Agent to provide exceptional guest service and ensure a seamless stay experience for our valued customers. As a key member of our front office team, you will be responsible for greeting guests, handling inquiries, and resolving any issues that may arise during their stay.Key Responsibilities:Assist...

  • Front Desk Supervisor

    2 weeks ago

    Waco, Texas, United States Hampton Inn & Suites Waco-South Full time

    Job Title: Front Desk SupervisorJob Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hampton Inn & Suites Waco-South. As a Front Desk Supervisor, you will be responsible for supervising front desk operations, ensuring exceptional guest service, and maintaining high standards of quality and sustainability.Key...

  • Front Desk Representative

    4 weeks ago

    Waco, Texas, United States Lone Star Hospitality WMD LLC Full time

    Job OverviewWe are seeking a Front Desk Representative to provide exceptional customer service and create memorable experiences for our guests. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing a warm and welcoming atmosphere, checking guests in and out, answering phone calls, and...

  • Front Desk Representative

    4 weeks ago

    Waco, United States Lone Star Hospitality WMD LLC Full time

    Are you passionate about providing exceptional customer service and creating memorable experiences for guests? Lone Star Hospitality WMD LLC is seeking a Front Desk Representative to join our team on a part-time basis. **Job Overview:**As a Front Desk Representative, you will be the first point of contact for guests visiting our establishment. You will be...

  • Front Desk Supervisor

    3 weeks ago

    Waco, Texas, United States Hampton Inn & Suites Waco-South Full time

    Job Title: Front Desk SupervisorJob Summary:We are seeking a highly motivated and organized Front Desk Supervisor to join our team at Hampton Inn & Suites Waco-South. As a Front Desk Supervisor, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a smooth and efficient check-in and check-out...

  • Hotel Front Desk Agent

    1 month ago

    Waco, Texas, United States Even Hotel Waco - University Area, an IHG Hotel Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Hotel Front Desk Clerk to join our team at Even Hotel Waco - University Area, an IHG Hotel. As a key member of our guest services team, you will be responsible for providing exceptional customer service, managing guest accounts, and ensuring a seamless experience for our guests.Key...

  • Front Desk Supervisor

    2 weeks ago

    Waco, Texas, United States Hampton Inn & Suites Waco-South Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hampton Inn & Suites Waco-South. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless hotel operations, and leading a team of front desk associates.Key ResponsibilitiesSupervise and train...

  • Front Desk Representative

    3 weeks ago

    Waco, Texas, United States Texas Western Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Courtyard Waco - Waco, TX. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesRegister guests into the hotel in a prompt and...

  • Front Desk Supervisor

    4 months ago

    Waco, United States Hampton Inn & Suites Waco-South Full time

    Overview: Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform...

  • Front Desk Representative

    1 month ago

    Waco, Texas, United States Texas Western Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Courtyard Waco - Waco, TX. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesRegister guests into the hotel in a prompt and...