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Customer Service Advanced Resolution Rep
3 months ago
Overview:
Provide payroll and service expertise to resolve our most complex payroll issues, ensure the accuracy of customer accounts, retain customers and grow partner relationships.
Responsibilities:- Service high value accounts, bank and marketing partners to maintain and grow relationships.
- Resolve complex payroll issues requiring extensive research and follow-up, both internally and with clients.
- Create amended tax returns and resolve tax notices (if necessary).
- Proactively identify companies with potential issues and develop plans for recovery.
- Run and analyze reports to identify service issues that may affect large groups of clients.
- Partner with staff members on the Customer Service, Payroll Tax, Finance and Partner Services teams to implement customer solutions.
- Provide insights into systemic payroll operational issues to the product management and technology teams.
- Collects and verifies customer data to identify issues that may arise during W2 season.
- May take customer calls as needed during peak periods such as year end.
- - Required
- 3 years of experience in Payroll processing, tax or analyst experience. CPP certification a plus.
Compensation:
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $22.45- $ 23.00 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
