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Customer Service Representative

4 months ago

St Petersburg, United States Tata Consultancy Services Full time

​Hi,


Please find one of the urgent jobs opening and send across your updated resume if you are available.

Position- Call Center Customer Service Representative

Location- Plano, TX​, St Petersburg, FL (Local Only)


Responsibilities

· Handle inbound service inquiries relating to Variable Annuity and Variable Life insurance products, varying from general questions, such as providing policy information, values, how to process transactions for withdrawals, loans, fund transfers, etc. to complex service requests. A typical day would be to respond to approximately 30+ inbound calls per day.

· Collaborate with other operation departments to complete customer requests as needed to provide a first call resolution and positive customer experience.

· Consistently meet and exceed goals relating to quality, productivity, and net promoter score metrics.

· Work in a fast pace, structured environment.​





Thanks & Regards,

Disha Ranjan

Talent Acquisition Group-North America

Tata Consultancy Services Limited

Mailto: disha.ranjan@tcs.com