Front Desk Representative

4 weeks ago


Galveston, Texas, United States Landry's Full time

Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Holiday Inn Resort. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest inquiries, and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities:

  • Deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
  • Register arriving guests by completing necessary paperwork and obtaining payment information.
  • Settle account balances of departing guests by accepting payment and handling cash transactions.
  • Respond to guest inquiries and provide general information to ensure a pleasant stay.
  • Print and process routine reports and assist in the training of new employees.
  • Promote positive public/employee relations at all times.
  • Uphold guest relations in a positive manner and refer guests to appropriate personnel if unable to satisfy their complaints.
  • Assist other departments with requirements related to hotel guests.
  • Maintain a clean, safe, and hazard-free work environment within your area of responsibility.

Requirements:

  • High school diploma or equivalent.
  • Prior high-volume customer service experience.
  • One year of hotel front desk experience is strongly preferred.

What We Offer:

  • Multiple benefit plans to suit your needs.
  • Paid Time Off.
  • 401K.
  • Opportunities for advancement.
  • A positive and respectful work environment where diversity is valued.
  • Generous employee discounts on dining, retail, amusements, and hotels.
  • Community volunteer opportunities.


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